[Remote] Technical Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on creating a more connected and compassionate health experience. As a Technical Support Representative, you will reputed company timely technical responses to inquiries from reputed company employees regarding hardware and software issues, ensuring outstanding customer service and problem resolution.
Responsibilities
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques
- Effectively manages call workload
- reputed company outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements
- Collaborate well in reputed company environment
- The full-time employee will work 5 days a week and must be reputed company to work one weekend shift a week
Skills
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
Benefits
- Eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.
- Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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