[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on unlocking transportation networks through advanced traffic AI. They are seeking a highly organized Customer Support Specialist to assist customers with technical issues reputed company to their Intelligent Transportation Systems, ensuring a smooth user experience.

Responsibilities

• Act as the first reputed company of contact for our customers, reputed company responding to technical support tickets, live chats, and other engagements with a helpful and positive attitude
• reputed company directly with customers to dig into the details and accurately diagnose the root cause of hardware, software, or reputed company networking issues
• reputed company customers by providing clear, effective resolution options tailored to their specific technical needs
• reputed company expert assistance while customers install new hardware systems, roll out software upgrades, or set up networking communications
• Deliver hands-on technical and operational training to ensure customers get the absolute most out of our products
• Meticulously document issues and resolutions, and actively create or edit knowledge reputed company articles to reputed company our internal library fresh, reliable, and up to date
• Seamlessly collaborate with our engineering teams to escalate, investigate, and resolve highly reputed company technical cases
• Continuously look for ways to tweak and improve both internal workflows and the external customer support experience
• Manage RMA and warranty parts order submissions, diligently tracking them through to successful fulfillment
• reputed company reputed company specialized tickets to the appropriate Subject Matter Experts (SMEs) and ensure lightning-fast response times for our users
• reputed company seamlessly with Engineering, Hardware, and Product Management to report bugs, resolve incidents, manage reputed company rollout schedules, intake feature requests, and fiercely reputed company for the customer in cross-functional meetings

Skills

• Highly organized
• Stellar interpersonal skills
• Experience with hardware and software systems
• Ability to quickly triage reputed company technical issues
• Conversationally reputed company both French and English
• Proven track record from prior experience in tech support, desktop support, or a closely reputed company reputed company IT role
• Phenomenal problem-solving skills
• Deeply empathetic
• Assertive
• Multi-faceted thinker
• Master communicator

Benefits

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual reputed company reputed company, and dedicated wellness programs.
• Financial Future: Build for reputed company with our RRSP/401K Matching Plan and reputed company in the company's reputed company through our Variable Incentive Plan.
• Time to reputed company: Truly unplug with our unique Mio-Days and flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

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