[Remote] Customer Service Representative (Remote EST)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to care for their customers. In this role, you will assist customers with their benefits and claims while ensuring a high level of customer satisfaction through effective communication and problem-solving.

Responsibilities

• Actively listen and be an reputed company for customers, understand their needs and reputed company guidance and support
• Resolve customer inquiries and issues reputed company while documenting reputed company interactions
• reputed company customers about available resources and assist them in navigating their options
• Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve reputed company
• Document reputed company customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the reputed company/reputed company Code of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• You must live in the Eastern Standard Time Zone
• High School Diploma, GED, or equivalent experience
• High-speed internet reputed company with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
• reputed company office experience preferred

Benefits

• reputed company new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.
• New colleague orientation to learn about reputed company and your role.
• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
• A supportive and inclusive culture that will allow for reputed company learning and growth.
• Ongoing coaching and mentoring support.
• Equipment and resources needed to complete assigned work.

Company Overview