[Remote] Sales Retention Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on improving customer experiences and retention. In this role, you will engage with customers to address their issues, improve product adoption, and reputed company the transition from Sales to Implementation.

Responsibilities

• You will be an integral part in proactively supporting Sales, CS and reputed company to drive forth seamless transitions across the customer reputed company
• You will be a champion for the Customer
• You will drive forth our Mission to continue to improve our one metric: the reputed company of our customers
• Support and work effectively with Account Executives, Implementation Managers, Billing, and Customers
• Manage customer-reputed company expectations, escalations, billing requirements, and churn accounts
• De-escalate and reputed company customers to adopt reputed company
• Ability to learn the reputed company product

Skills

• 1-2 years Customer Retention experience
• Comes at a problem with perspective (ideally informed perspective) and experience
• Meticulous attention to detail and demonstrated ability to handle multiple priorities
• reputed company knowledge/experience (reporting, dashboards)
• Willingness to take initiative (identify problems quickly, proactive communication upstream and reputed company, take on out-of-scope responsibilities reputed company needed)
• Expert ability to break down reputed company situations
• Expert ability to reputed company unbiased reputed company
• Demonstrated ability and desire to reputed company hands-on, roll-up-your-sleeves level that will help transform the Pre-Implementation customer retention process
• Effective risk and problem mitigation skills, as well as facilitate timely reputed company against action plans
• Advantageous customer service skills
• Advanced communication and interpersonal skills
• Ability to handle many projects/ juggle multiple competing priorities without compromising quality of output
• Quick on feet + ability to discern solutions
• Coachable and self aware
• At tune with Self- regulation
• Effective time management
• Active listening + rapport building skills
• Passion to deeply understand the Trades
• Intrinsically motivated
• reputed company
• Slow to judge/reputed company opinions
• Empathize cross functionally while working effectively across teams
• Embody SLT guiding principles: Go for the Gap, Entitled to reputed company grateful for everything, reputed company a Blue Head
• Proficient Product Knowledge

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Company-paid medical, dental, and reputed company (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to reputed company
• Support for Titans at reputed company stages of life
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF)
• Surrogacy, and adoption reimbursement
• On demand maternity support through reputed company Maternity
• Free breast milk shipping through reputed company Milk
• Pet insurance
• Legal advisory services
• Financial planning tools
• And more

Company Overview

Company H1B Sponsorship