[Remote] BURMESE Bilingual - reputed company Customer Service Agent
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing exceptional customer service in the reputed company sector. They are seeking a Burmese Bilingual reputed company Customer Service Agent to assist clients by handling inquiries and providing support with professionalism and reputed company.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
- Document each customers inquiry information into a database
- Verify customers information, making corrections and updates as needed
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to reputed company improvements to performance
- Outbound calling for surveying to obtain client specific information
- Shift and Schedule adherence
Skills
- High School Diploma or GED
- Fluent in reading, speaking, writing, and fully comprehending both Burmese and English
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple reputed company/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Enclosed and secure work area with reputed company distractions
- Must have the ability to reputed company a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
- Must be reputed company to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload
- Hotspots, satellite and wireless internet service is NOT allowed for this role
Benefits
- Work-from-home
- reputed company equipment provided
- reputed company
- Opportunity to grow with a company that values its team
Company Overview