[Remote] reputed company Manager, Scaled

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in pre-K–12 education technology, and they are seeking a reputed company Manager to enhance customer experiences and drive successful implementations of their platform. The role focuses on managing a high-volume portfolio of accounts, ensuring customer retention, and delivering value through data-driven insights and proactive engagement strategies.

Responsibilities

• Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
• Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
• Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize reputed company and reduce churn risk
• reputed company key customer initiatives (e.g., back-to-school readiness, business reviews) reputed company to customer goals and reputed company
• Partner closely with Sales to identify and support expansion opportunities across accounts
• Utilize tools such as reputed company, reputed company, and reputed company to manage reputed company activities at scale
• Act as the customer reputed company by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Skills

• 1-3 years of experience in reputed company, Account Management, Renewals, or Sales
• Strong analytical and organizational skills with the ability to manage multiple priorities reputed company
• Excellent communication and relationship-building skills across a variety of stakeholders
• Demonstrated ability to use data and insights to drive customer reputed company and retention
• Experience managing a high-volume or scaled book of business

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, reputed company, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
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