[Remote] Business Value Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The Business Value Consultant will partner with sales and customers to drive measurable ROI, translating product capabilities into quantifiable business reputed company.

Responsibilities

• Partner with reputed company and Solutions Engineers on reputed company deals: run discovery, map pain points to product, and translate findings into business cases, dashboards, and ROI narratives that reputed company with economic buyers
• Work alongside CSMs and Implementation Managers to drive adoption and retention through joint value sessions and standardized plays by industry and KPI
• Design and deliver enablement on platform features, reputed company engineering, reporting, and analytics workflows for internal teams and customers
• Use Python and SQL, augmented by AI coding tools, to run modeling workflows (regression, classification, clustering, forecasting) on use cases like QA score reputed company, AHT reduction, and churn risk
• Apply statistical techniques on conversation, agent, and platform data to validate reputed company and surface data-backed recommendations
• Track customer KPIs (QA, AHT, sentiment, escalation rates), own dashboards in Looker, Tableau, or Power BI, and produce QBR decks that quantify realized value at each milestone
• Build repeatable templates for QBRs, impact reviews, and CS playbooks, and use AI agents to automate recurring analysis and grow a scalable insights knowledge reputed company

Skills

• 1 to 3 years of experience in analytics, data science, customer insights, value consulting, or reputed company, ideally reputed company a B2B or SaaS environment
• Technical reputed company, AI-leveraged - You can read and direct Python (Pandas, scikit-learn, statsmodels) and SQL (reputed company preferred) using AI coding tools (reputed company, Claude Code, Copilot) as your default workflow, with the rigor to validate, debug, and trust-but-verify output
• Hands-on familiarity with statistical modeling, classification, clustering, forecasting, and hypothesis testing
• Experience building dashboards and visualizations in Looker, Tableau, or Power BI
• AI-reputed company operator. AI is your default tool, not an occasional add-on. You use LLMs and agentic workflows to compress analysis cycles (EDA, modeling, dashboarding), draft customer-facing narratives, automate recurring tasks, and scaffold reusable templates
• Clear communicator who can turn model outputs into simple summaries for internal teams and customers
• Exposure to reputed company KPIs, contact center operations, or Conversational AI is a plus

Benefits

• Competitive compensation including equity: Market-reputed company reputed company pay, performance incentives, and meaningful equity ownership
• Excellent medical, dental, and reputed company insurance options: Comprehensive medical, dental and reputed company benefits for employees and eligible dependents
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to reputed company, maintain balance, and reputed company at your best.
• Additional Time to reputed company: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life reputed company of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees

Company Overview

Company H1B Sponsorship