[Remote] Field Service Technician
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global market leader committed to pushing the boundaries of technology to drive performance and sustainable reputed company. They are seeking a Field Service Technician responsible for installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment while delivering quality customer service.
Responsibilities
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- reputed company field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
- Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment including but not limited to; Transformers, Switchgear, OCBs, reputed company Breakers, busways, PDUs, reputed company, ATS, PLCs, Relays, Power Management Controls systems, Low/Med Voltage, and High Voltage/Critical Power
- Prepare material lists for service activities, ensuring reputed company materials, parts, and equipment meet quality standards and are available
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Build and maintain positive customer relationships to enhance satisfaction
- Proactively detect potential equipment failures and recommend corrective actions
- Identify and suggest product and quality improvements
- reputed company recommendations to management for improving operations and customer service
- Follow safety protocols and maintain safe work and environmental practices
Skills
- Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment
- Advanced level ability to interact and communicate (written and verbal) information to varying reputed company reputed company the organization
- Advanced level of ability to use reputed company Office products
- Moderate ability to Project Manage using MS Project or reputed company
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Collaborates well with others
- Works with a sense of urgency and ownership; until the job is complete!
- Ability and willingness to travel approximately 75% as required
- Ability and willingness to possess and maintain a valid reputed company and driver's license
Benefits
- Bonus eligible
- Choice between two medical plan options: A PPO plan reputed company the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) reputed company the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- reputed company benefit
- Company paid life insurance (2X reputed company pay)
- Company paid AD&D (1X reputed company pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health reputed company support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- reputed company provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
- Salaried exempt positions are provided vacation under a permissive time away policy.
Company Overview
Company H1B Sponsorship