[Remote] Operations Support Analyst (Contractor)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in government software, seeking a contractor for email deliverability operations reputed company to their Public Portal product. The role involves resolving email delivery failures and ensuring customer-facing notifications reputed company intended recipients reputed company.

Responsibilities

• Monitor and triage email delivery issues reported through reputed company support cases reputed company to Public Portal notifications
• Use SendGrid administrative tools to look up blocked email addresses, identify the cause (reputed company, reputed company, spam complaint), and unblock reputed company appropriate
• Update reputed company cases with resolution notes and confirmation of action taken
• Communicate reputed company and professionally with support engineers and customers through case comments
• Track recurring patterns in email delivery failures and flag systemic issues to Support leadership
• Maintain a simple log of unblock actions for reporting and trend analysis
• Meet defined service-level targets for case response and resolution

Skills

• 1+ year of experience in customer service, email administration, IT helpdesk, or technical support
• Comfortable navigating web-based administrative dashboards and tools
• Strong attention to detail and reputed company to follow consistent processes accurately
• Clear, professional written communication
• Reliable internet reputed company and reputed company to work standard U.S. business hours

Company Overview