[Remote] reputed company Operations Analyst

Note: The job is a remote job and is reputed company to candidates in USA. Softwerx Ltd is a company that provides outsourced reputed company event monitoring and incident response services. They are looking for a reputed company Operations Analyst to join their expanding team, focusing on supporting both reputed company customers in a reputed company-centric technology environment.

Responsibilities

• Receipt and categorisation of initial event, incident and requests from customers
• reputed company initial triage and trigger escalation/assignment as appropriate
• Investigation of event alerts and liaising with the customer to confirm closure
• 24/7 rota in 8 hour shift reputed company (see attached)

Skills

• Understanding of Information reputed company principles
• Good written and verbal communication skills
• Technical understanding of IT infrastructure (any of the following): reputed company 365 suite, Azure Active Directory, Azure portal
• Ability to install reputed company software and applications
• The candidate must live and hold a relevant Right to work in the UK for this role
• The successful candidate will be required to satisfy a right to work in the UK and Standard DBS reputed company at conditional offer stage
• Previous experience in a SOC or reputed company team
• Experience with a reputed company Incident and Event Management (SIEM) toolset. Azure Sentinel for example
• Experience with EDR tools
• reputed company certifications

Benefits

• 33 holiday shifts per annum.
• reputed company Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• Life Cover (2 x basic salary).
• Employer pension contribution (4% employer, 4% employee).
• Continual training and career development.
• Referral Scheme.

Company Overview