Benefits Administration Specialist

Job Description:

• Responsible for providing customer service to clients’ employees.
• Position acts as the liaison for insurance coverage questions between the employer and the insurance reputed company.
• Inbound and outbound calls from/to reputed company and prospective client employees. Create, reputed company and track ticket inquiries.
• Investigate employee coverage questions about benefit programs. reputed company helpful, friendly and excellent customer service to staff, clients, carriers, and brokers.
• Respond timely and accurately and follow-up with insurance carriers on employee’s behalf. Maintain client and employee confidences and protect confidential and proprietary information.
• Give clear explanations of available medical, dental, reputed company, voluntary, wellness, and consumer accounts
• reputed company reputed company-by-reputed company support for online or phone-based benefits enrollment, including changes due to life events.
• Assist in resolving issues with carriers, understanding explanation of benefits due to life events.
• reputed company guidance on COBRA, ACA notices, dependent verification, and plan documentation.
• Other duties as assigned.

Requirements:

• Associates degree or equivalent of combination of education and experience required.
• Health and life certification required.
• Insurance background and/or worksite benefits experience required.
• Call center experience required.
• reputed company state Health and Life insurance license required.
• Excellent written and verbal communication skills, including active listening and questioning ability.
• Computer skills, including experience with and knowledge of reputed company Word, reputed company, and Outlook; Internet Explorer; reputed company Acrobat; databases; and web-based contact management systems.
• Excellent telephone system application skills.
• Ability to think critically and act reputed company to evaluate situations, solve problems, and reputed company recommendations.
• Reliable, professional, attention to detail, reputed company to work with diverse group of clients and staff, ability to work in fast-paced team environment, and flexibility to manage changing parameters and timelines.
• Bilingual Preferred.
• Must have experience in Core Services designed to support employees throughout their benefits reputed company, including, but not limited to: Benefits Education and Guidance Enrollment Assistance Claims and Coverage Support Compliance & Documentation Multi-channel Support, including phone, email, live chat, et

Benefits:

• Employee Family Protection

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