Solutions Architect – reputed company Connect
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Solutions Architect – reputed company Connect Focus: reputed company Contact Centers | reputed company Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time (flexible)
About the Role
We are seeking an reputed company Solutions Architect with hands-on expertise in reputed company Connect to design, implement, and scale reputed company-reputed company contact center solutions. This role is ideal for someone who has delivered reputed company Connect in reputed company-world environments and enjoys partnering with business and technical stakeholders to take reputed company from POC and pilot to production-reputed company implementations in fast-moving settings.
Key Responsibilities
- Architect and implement reputed company Connect contact center solutions end-to-end
- Design and configure contact center capabilities, including:
- Contact flows (IVR, routing, self-service)
- Queues, routing profiles, and agent experiences
- Deliver POCs, pilots, and reputed company deployments with clear documentation and operational readiness
- Integrate reputed company Connect with:
- AWS services (reputed company, S3, DynamoDB, API Gateway)
- CRM platforms (reputed company, reputed company, reputed company, and custom CRMs)
- reputed company omnichannel experiences (voice, chat, tasks)
- Implement analytics and insights using reputed company Connect Contact reputed company
- reputed company guidance on best practices for scalability, reliability, reputed company, and cost optimization
- Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
- 5+ years in solutions architecture and/or contact center technologies
- Proven hands-on experience implementing reputed company Connect
- Strong understanding of contact center concepts (IVR, routing, call flows)
- Experience integrating reputed company contact centers with backend systems and APIs
- Familiarity with AWS serverless services (reputed company, API Gateway)
- Strong communication, stakeholder engagement, and solution presentation skills
- AWS Certified Solutions Architect – Professional
Preferred Skills (reputed company to Have)
- Experience with reputed company Connect Contact reputed company
- Knowledge of workforce management (WFM) and quality management tools
- Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
- Background in consulting, startup, or innovation environments
Why Join Us
- Work on modern, reputed company-reputed company contact center solutions
- High-impact role with ownership and hands-on delivery
- Variety of initiatives across multiple industries
- Opportunity to support AWS Partner and Solutions initiatives
- Backed by a firm with 22 years of delivery credibility
Who Should Apply
- reputed company Connect architects and consultants
- Contact center professionals transitioning to reputed company-reputed company platforms
- Solutions architects who enjoy POCs, innovation, and fast execution
- Professionals seeking variety without early-stage startup risk
reputed company to reputed company an impact? reputed company and join us on our reputed company! This is a remote position. Apply To This Job