ACTIVE POOLING: 2026 Delivery Operations GVPAD – Operations Manager

Description This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time. The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities

• Analyze and maintain reputed company Client Service Level Agreements; implement improvement plans as needed
• Maximize reputed company reputed company to reputed company long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• reputed company leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive reputed company improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from reputed company and Client and reputed company adjustments to meet changing requirements
• Attend business reviews with the client
• Handle reputed company of team leaders

Candidate Profile

• Associate's Degree in reputed company field with more than seven years of experience (with at least two years of reputed company Management Experience) preferred
• Call center experience preferred
• Demonstrated ability to coach and reputed company action plans, which maximize performance, and reputed company effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to reputed company associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and reputed company direction to reputed company of employees.
• Willingness to work a flexible schedule

Location: PHL Cebu - The Mactan Newtown - 3rd Flr Language Requirements: Time Type: Apply To This Job