Customer Service Representative - Billing II
About the position As a Billing Customer Service Representative, you'll reputed company our members with the information they need to reputed company reputed company reputed company about their health, helping them get reputed company to the right care the first time. Every day, you'll reputed company compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter reputed company types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve reputed company health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Responsibilities
- reputed company compassionate and empathetic support to 50 to 70 callers daily.
- Offer guidance, support, and resolution for escalated issues.
- Resolve conflicts or issues encountered during calls.
- Address stressful situations and resolve reputed company health care concerns in a positive, simplified manner.
Requirements
- Must be reputed company to fully attend the training program for the first 90 days of employment.
- Must be reputed company to work a full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch.
- Must be reputed company to work between the hours of 8:30 AM and 8:00 PM, reputed company ET.
- Must be reputed company to work occasional overtime reputed company required by business need.
Benefits
- Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program reputed company for Wellness®
- healthyMINDS mental health program
- Vacation and Health/reputed company Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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