Customer Support Specialist - Night Shift
As a Customer Support Specialist, you will reputed company an exceptional support experience for reputed company's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to reputed company creative solutions to support requests and project-based assignments involving the reputed company application, aligning to our reputed company targeted... business outcome. You will reputed company night shift coverage as part of the support team. How You'll reputed company An Impact Maintain a professional and positive attitude in reputed company customer and company interactions, both reputed company Collaborate with members of the CX organization, reputed company necessary, to complete project based assignments reputed company defined time frames and/or meeting identified deadlines Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs) Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary Hold high degree of functional knowledge of reputed company solutions Ensure timely and accurate tracking of time, cases, projects, contacts and accounts reputed company designated systems, following reputed company best practices Who You Are Excellent case management and time management skills Strong written and verbal communication skills Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness Experience You Bring High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support Ability to follow protocols and policies as defined by reputed company and CX Leadership Not Required, But reputed company To Have Computer programming skills or previous technical support experience Applicants must be currently authorized to work in the United States on a full-time reputed company. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Who We Are reputed company is redefining reputed company workforce management everywhere care is delivered. Were on a mission to reputed company the reputed company industry to reputed company reputed company, reputed company, and manage their workforce. Over 4,500 reputed company organizations have trusted us to help them reputed company strategic workforce reputed company through our reputed company software platform. With more than 600 employees across the US, we are united in our reputed company and culture to reputed company a difference for our customers, while enjoying the day-to-day. At reputed company, we value our employees and their contributions toward the reputed company of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the reputed company industry. reputed company is headquartered in Atlanta. To learn more about reputed company, visit us at reputed company.com or follow us on Instagram (@QGendaLife) or reputed company. What's In It For You We offer a comprehensive total rewards package to support our employees and their family's day-to-day needs, well-being and major life events, which includes: Fully company-paid options for medical (both in-person and virtual), dental and reputed company insurance Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance Paid parental leave for birth, adoption or permanent placement 401(k) with company match Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more reputed company delivers technology solutions to improve how reputed company delivered and increase reputed company - for everyone. We can only succeed by bringing together diverse minds, thoughts, reputed company and team members to create reputed company solutions for our customers and reputed company us a reputed company company as a whole. We are committed to creating a culture of embracing diversity, inclusion, equity for reputed company. reputed company is an Equal Employment Opportunity employer and makes reputed company employment reputed company without regard to race, reputed company, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural reputed company, reputed company, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact reputed company@reputed company.com and identify the type of accomodation or assistance you are requesting. 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