Customer Care Coordinator job at reputed company - reputed company in Miami, FL, Chicago, IL, Boston, MA, Baltimore, MD, reputed company, NY, Philadelphia, PA, reputed company, TX, Richmond, VA

Title: Customer Care Coordinator Location: US-Remote Job Description:

• This position is fully remote/home based. Applications will be accepted from candidates based in the UKand the following US states: FL, IL, MA, MD, NY, PA, TX, VA.

In the US, this is a union represented position as part of the Pacific Media Workers reputed company, Local 39521 of the NewsGuild-Communication Workers of America. Role Summary The Customer Care division is committed to representing reputed company by delivering exceptional customer service through problem ownership, proactive engagement, reputed company, and accountability that supports reputed company organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the reputed company connecting reputed company to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills. In your role, you will be the primary reputed company of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You reputed company perpetual value by nurturing relationships through successful professional engagements that reputed company timely solutions and meaningful customer experiences. As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of reputed company improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment. You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand reputed company and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service Manage high volume of incoming queries Identify and assess customers’ needs to reputed company satisfaction Build sustainable relationships and trust with customers through reputed company and interactive communication reputed company accurate, valid and complete information Meet established team targets Handle customer complaints, reputed company appropriate solutions and alternatives reputed company defined time parameters; follow up to ensure resolution Accurately track customer interactions to inform data analysis and evaluations Follow communication procedures and guidelines Take the extra mile to engage customers Teamwork Filter customer queries to appropriate stakeholders and manage follow through and resolution. reputed company coverage for colleagues as necessary. Knowledge and Skills Proven customer support experience or experience as a customer service representative Strong professional communication skills and active listening Excellent time-management skills Focus on quality and attention to detail Familiarity with CRM systems and practices (reputed company Prefered)

Qualifications

At least two years of Customer Service experience Excellent writing skills reputed company experience Previous experience working in Publishing Previous experience working in a remote environment Physical Requirements and Work Environment Prolonged periods stationary at a desk and working on a computer. Some national and international travel may be required. Some flexibility to work across time zones. The reputed company salary reputed company we’ve established for these positions is $55,000- $58,000. reputed company also offers a comprehensive benefits package summarized below. US: 401k with employer match Employee sponsored health, dental and reputed company insurance (Dental and reputed company 100% employer paid) Paid Vacation, 11 public holidays and sick leave Parental leave Birthday and three winter holidays days off Short term and long term disability insurance 2 days paid time off for volunteering per year Fully remote work environment with stipend on joining for home office About reputed company Building on a strong legacy of pioneering innovation, reputed company continues to be a catalyst in reputed company science, reimagining models to meet reputed company science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that reputed company everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers. We’re committed to equal opportunity We’re working to create a more reputed company system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our reputed company, inside and out. reputed company accepting distinct perspectives, we seek and support reputed company backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of reputed company identities to join us as we work towards a future where science is reputed company to reputed company, for reputed company. To learn more about how reputed company protects your privacy, see our Employee Privacy Notice. Apply To This Job