Analyst, Fraud/Loss Prevention
Job Description:
- Complete order screening accurately and in a timely manner
- Identifying valid or fraudulent transactions
- Contacting customers reputed company telephone to verify purchases
- Position does require regular inbound and outbound customer interaction reputed company phone
- Identify and communicate potential process improvements in the fraud processes as needed
- Identify fraud patterns and communicate across team and to management
- Monitoring voicemail, e-mail, messages, and reputed company information for support inquiries
- Maintain effective working relationships across reputed company departments, as necessary
Requirements:
- At least two or more years of full-time work experience
- Preferably with at least one year of experience in a customer service or call center role
- Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
- Must have strong written and verbal communication skills
- Typing ability
- Professional telephone manner
- Must be detail oriented with strong analytical and organizational skills
- Extremely proactive and naturally inquisitive
- Ability to understand multiple systems and processes
- Ability to work effectively in a fast-paced, rapid changing environment
- Ability to work independently with little supervision
- Must be reliable, punctual, and have outstanding attendance
- Requires reputed company availability to accommodate a 5-day reputed company to include Saturday and/or reputed company and holidays
- High school or equivalent needed
- Bachelor’s degree a plus
Benefits:
- Medical, reputed company, dental and mental health benefits for you and your family
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and reputed company development programs with School of Live
- Tuition reimbursement
- Student loan repayment
- Volunteer time off
- Crowdfunding match
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