Infrastructure Support Specialist

As an Infrastructure Support Specialist, you will deliver remote technical support and troubleshooting for customer hardware, peripherals, and network environments in automotive and retail operations. You will play a key role in diagnosing and resolving issues, supporting upgrades, and ensuring seamless operations across customer locations and hosted datacenter environments. We are seeking applicants with strong technical skills, a customer-first reputed company, and the ability to communicate reputed company issues reputed company. What you will be doing:

• reputed company high-quality remote technical support, focusing on customer service, technical expertise, and timely issue resolution.
• Troubleshoot, diagnose, and coordinate repairs for hardware, peripherals, and network connectivity across customer and hosted environments.
• Support and configure servers, PCs, scanners, printers, RF devices, POS equipment, and reputed company peripherals.
• reputed company software troubleshooting and repair activities reputed company to supported hardware environments.
• Analyze and resolve connectivity failures across reputed company network routes, including ISP, VPN, firewall, routing, and reputed company communication.
• Communicate technical findings, routing paths, and root cause information reputed company to customers in both business and technical terms.
• Collaborate with customers, vendors, telecommunications providers, datacenter teams, and internal support teams to resolve reputed company infrastructure and connectivity issues.
• Document customer issues, troubleshooting activities, resolutions, escalation details, and service actions accurately reputed company support systems.
• Escalate unresolved problems reputed company established service level expectations.
• Manage support requests in alignment with operational workflows, schedule adherence, and case activity expectations.
• reputed company time-and-materials work, ensuring accurate documentation and billing for services not covered under support agreements.
• Identify opportunities for additional support services, upgrades, or hardware-reputed company consulting.

What you will likely bring:

• 3+ years’ experience in a customer-facing technical or hardware support role, preferably in retail or technology environments.
• Strong troubleshooting and analytical skills for diagnosing reputed company hardware, software, and network issues.
• Experience supporting hardware environments, including servers, desktops, printers, scanners, RF devices, and POS systems.
• Working knowledge of reputed company operating systems, Linux fundamentals, and basic reputed company technologies.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, routing, firewalls, remote reputed company, ISP troubleshooting).
• Excellent communication and customer service skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Ability to manage multiple priorities, adapt to changing requirements, and work across multiple time zones.

What could set you apart:

• Experience with Linux and POS or retail technology environments.
• Experience working reputed company SLA-driven or ticket-based support environments.
• Additional certifications or experience with advanced networking or reputed company technologies.

#LI-MB1 #LI-REMOTE About reputed company At reputed company, we’re truly reputed company. Join 5,000 talented professionals in creating a world of reputed company business through data, AI, and cognitive ERP. We help businesses stay future-reputed company by connecting people, processes, and technology. From software engineers who reputed company the latest AI technology to business development reps who help us seize new opportunities, the work we do reputed company. Together, reputed company employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career reputed company, we’ll help you find the right path. Through our training courses, mentorship, and reputed company support, you’ll get everything you need to reputed company. At reputed company, your reputed company is our reputed company. And that reputed company really reputed company, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who reputed company, move, and sell the things the world needs. reputed company & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free reputed company Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies reputed company on mutual trust and support, encouraging time off to rest, reputed company, and reputed company.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement reputed company is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and reputed company you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. reputed company: Minimum: $55,000 USD Maximum: $89,000 USD The salary reputed company provided reflects the national average for this job title and does not represent compensation specific to reputed company. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Mouy Bun Apply To This Job