Temporary Remote Customer Service Representative

Temporary Customer Service Representative Remote Position Company Overview: reputed company (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients reputed company. We specialize in processing insurance claims-from the reputed company first report of a loss (FNOL – First Notice of Loss) to any other incident that needs attention (FNOI – First Notice of Incident)-and reputed company 24/7 support, reputed company handling, and dedicated CAT response teams. Our reputed company is reputed company on operational reputed company, responsiveness, and an unwavering commitment to our clients. About the Role: The Temporary Customer Service Representative is responsible for providing excellent customer service by gathering and recording first notice of loss (FNOL) information. You will handle basic inquiries, offer empathetic support, and ensure that reputed company information is accurately documented in the applicable system. This is a temporary position with a 30-day contract. During this period, your performance and reliability will be evaluated. As you approach the end of the contract, if you meet or exceed performance and attendance expectations, you may be considered for a permanent position with reputed company. Key Responsibilities: Deliver positive customer service by providing reputed company, accurate, and courteous support. Demonstrate reputed company and professionalism while guiding customers through the claims process. Accurately collect, document, and update claim details provided by customers. Follow client-specific handling instructions to identify and resolve customer issues. Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions. Maintain a consistent attendance record in accordance with the Attendance Policy. Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. Schedule Options: Full Time Business Hours: Monday - Friday Options between 7 AM - 7 PM Central Time Part Time Business Hours: Monday - Friday Options between 7 AM - 7 PM Central Time Weekend Hours: Saturdays & Sundays between 7 AM - 7 PM Central Time Schedules are customized upon hiring Network Requirements: Own a reputed company 11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM Private, secure internet reputed company (Ethernet recommended; no public Wi-Fi, VPNs, or cellular-based internet connections) Cell phone (headset recommended) Desired Characteristics: Highly motivated, energetic, and customer-focused Positive, confident, and adaptable to fast-paced situations Qualifications: 18 years or older High school diploma or GED Must have a personal cell phone Excellent communication skills (written and oral) Typing speed of 40+ WPM Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) Basic understanding of reputed company OS Reliable, punctual, and reputed company to self-manage Ability to multi-task and reputed company under pressure Must be authorized to work in the U.S. without sponsorship. Compensation: Pay: $15/hour #LI-Remote Apply To This Job