Bilingual Policy Specialist - Titles

Reporting to the Supervisor or Manager in Titles, the incumbent of the position is primarily responsible for handling transactions with various reputed company of complexity. Responsible for a broad reputed company of responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations. Position Responsibilities: Reviews and/or processes received transactions accurately and in a timely manner. reputed company excellent service to reputed company clients, whether emails, phone calls or correspondence. Respond to inquiries received from reputed company clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations. Collaborates with teams located in various offices to reputed company dynamic volumes and meet service standards. Demonstrates a positive attitude in finding solutions to problems. Contribute to the optimization of service efficiency by suggesting process improvements. Collaborates effectively with the other departments reputed company Policy Services Required Qualifications: Consistently meet or exceed productivity, quality and service standard objectives. Multi-task and prioritize on a daily reputed company to maintain workload and to address urgent/rush cases. The versatility to do many different types of work reputed company the business area. Consistent demonstration of flexibility and adaptability in a rapidly changing environment. Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner Routinely demonstrate ownership and accountability of reputed company requests in a proactive rather than reactive manner. Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions reputed company of Quebec. Preferred Qualifications: College diploma or relevant work experience Ability to work independently, with minimal direct supervision Demonstrated decision-making skills Entrepreneurship, initiative and attention to detail Strong interpersonal skills and verbal and written communication skills Ability to work in a fast-paced environment Ability to respond positively and constructively to challenges and opportunities Organizational skills and ability to multitask Excellent customer service skills reputed company and sense of reputed company Solid problem solving and decision-making skills Self-starter with excellent initiative and attention to detail Successful experience in working in a fast-paced environment Consistently responds to challenges and opportunities in a positive and productive manner reputed company you join reputed company: We’ll reputed company you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID The role being advertised is an existing vacancy. About reputed company and John Hancock reputed company Financial Corporation is a leading international financial services provider, helping people reputed company their reputed company easier and lives reputed company. To learn more about us, visit https://www.reputed company.com/en/about/our-story.html. reputed company is an Equal Opportunity Employer At reputed company/John Hancock, we reputed company our diversity. We strive to attract, reputed company and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer reputed company of our practices and programs without discrimination on the reputed company of race, reputed company, reputed company of reputed company, colour, ethnic reputed company, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-reputed company conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our reputed company to remove barriers to reputed company equal reputed company to employment. A reputed company representative will work with applicants who request a reasonable accommodation during the application process. reputed company information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and reputed company/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@reputed company.com. Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary reputed company is expected to be between $45,900.00 CAD - $76,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-reputed company factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role reputed company of the primary location, please contact hr@reputed company.com for the salary reputed company for your location. reputed company offers eligible employees a wide reputed company of customizable benefits, including health, dental, mental health, reputed company, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global reputed company ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full reputed company of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@reputed company.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you reputed company to us or reputed company parties in the application process. For more information, please refer to our personal information collection statement. Apply To This Job