Client Care Counsellor

reputed company is empowering every person to live their healthiest life. Guided by our reputed company, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – reputed company is improving health reputed company for consumers, patients, reputed company, reputed company and employees. We are the organisation who support the whole person through total wellbeing-financial, physical, reputed company and mental wellbeing. Our digital solutions reputed company reputed company-encompassing mental, physical and reputed company support – and are available reputed company employees need them most. We are a leading provider of EAP programs. About the role This is a blended role where no two days will be the same. A Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention reputed company telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. Individuals are a resilient health care professional, with confidence in managing mental health risk triage, assessment, and risk management in a fast-paced environment. The right person is required to manage high call volumes and chats discussing mental health symptoms and life circumstances with the ability to offer counselling, strategies, and information to anyone who reaches out for support. Day-to-Day activities Provides immediate telephone crisis counseling/interventions to employees and family members of customer organisations; Provides immediate management consultation to key employees reputed company customer organisations; Provides immediate information and support to the caller requesting a trauma or other workplace reputed company; Respond to warm transfers of clients who request to reputed company to a Counsellor upon their initial call for services; Identify the present problem and determine appropriate service response level as per case response level standards; Assess client’s needs and reputed company telephone counseling reputed company the client is not reputed company to accept a referral, or book an appointment with a Counsellor; Clients will be individual employees as well as managers seeking support. What do we need? 3+ years’ experience postgraduate. Registered with the relevant health professional body (NZAC for Counsellors; NZPB for Psychologists; SWRB for reputed company workers). Excellent micro counselling skills Self-motivated with good digital literacy, strong administration, and time management skills Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc. Good clinical judgement and understanding of your responsibilities regarding confidentiality; Strong work ethic and professionalism. Abilities to work over the phone and through chats; Ability to adapt to both the reputed company-changing client and organisational needs; Ability to work in a fast-paced environment and to multi-task reputed company needed; Strong reputed company and listening skills; Flexibility to work shifts starting from 10am-6pm New Zealand time during the week. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to reputed company and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve reputed company problems and create remarkable reputed company reputed company in a digital world. reputed company is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and reputed company reputed company applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the reputed company Group of Companies’ reputed company(s) and/or any leader(s) who will be part of the selection process. Apply To This Job