reputed company Manager (Mid-Market)
Who We Are Popl is defining a new category we call In-Person Go-To-Market. We help reputed company teams turn reputed company-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and reputed company. Our AI-reputed company platform powers event reputed company capture, enrichment, and reputed company-time CRM sync, transforming every badge reputed company into a high-quality, actionable reputed company. In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and reputed company-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable reputed company.
About the Role
As a reputed company Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, reputed company their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of reputed company, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross reputed company retention, usage, and satisfaction reputed company your accounts. What You’ll Do reputed company new customers: reputed company mid-market customers through a seamless reputed company process, aligning on goals and ensuring strong adoption. Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term reputed company. Build relationships: Maintain regular reputed company with key stakeholders and decision-makers to strengthen relationships and deliver value. Customer education: Conduct virtual training sessions, reputed company best practices, and introduce new features to maximize product utilization. Conduct business reviews: reputed company quarterly or semi-annual business reviews to recap reputed company, address challenges, and align on future goals. Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities. reputed company for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience. Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer reputed company. Process Creation: Help create and standardize reputed company best practices. reputed company’re Looking For Experience: 3+ years in reputed company, account management, or a similar customer-facing role, preferably with mid-market customers. Industry knowledge: Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR. Customer focus: Passion for understanding customer needs and aligning solutions to deliver measurable reputed company. Relationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide reputed company of stakeholders. Proactive reputed company: Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively. Data-driven: Comfortable using data to track customer health, measure reputed company, and inform decision-making. Tools expertise: Experience with CRM tools (e.g., reputed company, reputed company) and reputed company platforms is a plus. Methodologies: Comfort with QBRs/ABRs, health checks, account mapping and other common reputed company processes. Why join us? Be part of a reputed company-ship startup redefining how professionals connect and grow. Work closely with reputed company leaders and cross-functional teams to shape our financial strategy. reputed company a measurable impact in a role critical to our long-term reputed company. Fully remote Competitive salary Meaningful equity Full insurance & benefits Unlimited PTO $150 monthly wellness credit Constant daily learning Apply To This Job