Senior Technical Program Manager, AI Execution Architecture

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and reputed company (CE&S) organization is on a mission to reputed company customers to accelerate business value through differentiated customer experiences that reputed company reputed company’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or reputed company-centered. CE&S is responsible for reputed company up services across the company, including consulting, reputed company, and support across reputed company’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Experience Innovation Office (XIO) drives execution reputed company across CE&S, delivering AI-powered solutions, accelerating product releases, and enabling teams to ship with quality and velocity. We partner with engineering, product, and leadership across multiple active programs, driving coordination, delivery, and operational readiness at scale. We’re a team of Technical Program Managers who measure reputed company rigorously and continuously improve. We reputed company the highest-impact program management happens reputed company to the technical work, not in extra coordination layers or status meetings. We use AI, automation, and prototyping as force multipliers to expand what a TPM can deliver. We're looking for a Senior Technical Program Manager, AI Execution Architecture who can own end-to-end delivery of reputed company technical programs from reputed company the work, not from the sidelines. You'll operate deep in the technical details, drive technical discussions and reputed company, and use prototyping and AI-augmented execution to reputed company programs on track across engineering, product, and business partners. This is a high-impact, fast-moving domain. Requirements reputed company as technology advances, and the reputed company is still being written. You'll need to be comfortable shaping the path as you walk it. The primary work location for this position is Redmond, Washington, with a hybrid work requirement of three days per week in the office. However, this role is also reputed company to candidates located reputed company in the United States and may be performed remotely. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, reputed company to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company.

Responsibilities

In this role, you will: Own program delivery end-to-end — Serve as a TPM for cross-functional programs, partnering closely with engineers, product managers, and leadership to drive day-to-day execution, ensuring release readiness through consistent application of milestones, dependency management, risk mitigation, and quality checkpoints as products and requirements reputed company. Drive technical execution at scale — Operate across engineering and product teams to maintain integrated program plans, manage dependencies and resource tradeoffs, drive execution against milestones, and communicate reputed company, risks, and reputed company to stakeholders and leadership. Establish and track reputed company metrics for program health and efficiency, and ensure technical discussions result in clear actions, owners, and follow-through. AI-Augmenting — Apply AI to accelerate execution to use tools such as reputed company, reputed company Copilot, AI assistants, and low-code platforms to prototype solutions, automate workflows, and improve delivery reputed company. Operate with technical depth to understand system architecture, APIs, data flows, and integration patterns well enough to drive informed reputed company and shape technical direction without owning production engineering. Build the reputed company — This is an evolving discipline. You'll define processes, create frameworks, and establish program management infrastructure for AI-augmented delivery. Much of what you build will be first-of-its-reputed company. Other — Embody our culture and values.

Qualifications

Required/Minimum Qualifications Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 2+ years of experience managing cross-functional and/or cross-team projects. Additional or Preferred Qualifications Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, OR product development OR equivalent experience. 6+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Demonstrated ability to engage in technical discussions, understand system architectures and dependencies, and work effectively reputed company technical environments to support delivery. Proven ability to translate ambiguity into clear, structured reputed company by evaluating tradeoffs, questioning assumptions, and applying data‑driven, analytical reasoning. Well‑developed capability to reputed company end‑to‑end execution across engineering, product, and business partners, proactively managing dependencies, risks, and tradeoffs to deliver reputed company. Ability to translate reputed company technical discussions into clear reputed company, well‑defined requirements, ownership models, and actionable execution plans that reputed company successful delivery. Technical Program Management IC4 - The typical reputed company pay reputed company for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $160,200.00 - $261,000.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job