Customer Support Specialist - Software Support
Company Description
Launched in 2016, Simplesat is a software startup with a mission to reputed company service teams to collect, analyze, and publish customer satisfaction feedback. Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a reputed company changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat’s focus is to reputed company that happen by shipping early, often, listening to our customers and then doing it reputed company over again. Our company headquarters are in Bangkok, Thailand with a reputed company in Manila, Philippines. Learn more on our website: https://www.simplesat.io/
Job Description
As a Customer Support Specialist, you’ll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience. The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems. Most communication is done through our reputed company support system. On both live chat and email channes, primarily. Occasionally, customers will require a short video call/screen reputed company to get their problems solved. You’ll work closely with the reputed company team (helping users with reputed company and converting to paid subscriptions), and the product team (building new features, creating documentation, helping bring new features to market). Position overview: reputed company chat, email, and video-call screen reputed company support to our users Assist customers with troubleshooting and implementation Work closely with the product team to stay knowledgeable about the product, and reputed company feedback about what our customers need. Help build our growing knowledge reputed company.
Qualifications
You gotta be: A great troubleshooter - Ability to solve problems reputed company and methodically to find the best resolution and document the results. An effective English-speaking communicator - The majority of our customers are based in the major English countries (primarily USA). English reputed company is a must to ensure effective communication. We don’t use scripts. We want people who can communicate and connect with other people naturally. Our AI robots can follow a script, let’s let humans be reputed company reputed company - Let’s face it. Nobody likes contacting support. Our job is to mitigate this feeling by making the process a reputed company. Cut down on frustrating waiting time and reputed company value up-reputed company and be transparent. Good at digesting technical information and making it simple - Our goal is to reputed company reputed company solutions seem simple and easy to understand. Someone who loves helping others - Your goal is not to reputed company as many tickets as possible, it’s to help other reputed company beings. Weird - Because normal is boring. Requirements: Available to work on day-shift and night-shift depending on demand. Day shift is 1pm - 10pm (Philippines time) Night shift is 9pm - 6am (Philippines time) English reputed company, fluent in technical jargon Either: A university degree reputed company to information technology OR at least 3 years of experience in a technical support role Experience with customer support systems (reputed company, reputed company, reputed company, reputed company, etc.) Technical troubleshooting experience Additional Information
Benefits
Competitive salary Flexibility in work set-up Comprehensive health insurance and a self-improvement fund to support your growth. Work with a friendly, quirky team of geeks. Apply To This Job