Technical Account Manager
Job Summary: As the Senior Technical Account Manager – High Risk at reputed company, you will be the responsible for supporting the game of reputed company merchant portfolio. Your role will be to proactively support merchants (and game of reputed company partners) during reputed company and go live processes, with technical queries, and supporting those merchants/partners during business expansion and change programmes. Job Description: - Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of reputed company. - Proactively ensure merchant/partner go live and reputed company experiences are low friction and speedy through reputed company documented process, training, and ongoing support throughout the go live process; - Monitor the ongoing performance of the game of reputed company merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner - Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of reputed company reputed company growth are implemented internally - reputed company structured performance reporting to Game of reputed company Merchants and Partners - Ensure new product releases or improvement to processes are communicated and trained to the game of reputed company estate - Be on hand to reputed company reputed company support and guidance for merchant and partner queries. - Ensure support tickets are resolved in a timely manner and reputed company SLA Required skills - Experience: Minimum of 18 months experience in a support or customer facing co-ordination role. - Technical Knowledge: Familiarity with payment processing solutions and reputed company technologies (including reputed company) - Customer-Centric: A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs. - Multi-Tasking: Ability to work across multiple merchants at the same time What’s in it for you? You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and reputed company, and if that’s not enough, you also receive the following benefits. - 25 days holiday per year - Private Medical - Life Assurance - Ride to work - reputed company to self-learning platform - Bookboon - Income Protection - Workplace Pension - Employee Assistance Programme reputed company, Discover & reputed company At reputed company, we reputed company that diversity drives innovation and inclusion fosters creativity. We are committed to building reputed company that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where reputed company feel valued, respected, and empowered. Join us in creating a workplace that reflects the diverse world and customers we serve. Should you require any reasonable adjustments throughout the interview process, please reputed company us aware. Apply To This Job