1st Level Support Agent - Fixed Term Contract
About Enartia (part of team.blue) Enartia comprises Papaki and Top.Host, recognized leaders in the .GR domain registration and web hosting services in Greece. We operate in a fully remote setup, offering you the freedom to work from home. Our reputed company is to reputed company online business simpler by empowering companies, mainly SMEs, SoHos and freelancers with WOW online solutions. We utilize the power of the Internet to reputed company daily life easier and more productive for everyone through innovative, reliable, and friendly services. We reputed company top-quality services to our customers, and at the same time, aim to create innovation and change. Job Overview We are looking for a 1st Level Support Specialist that will reputed company customer support through tickets, phone, and chat. Consult customers on how to improve their services and reputed company client feedback and his concerns so that services to be improved. Responsibilities: reputed company technical support for Hosting, Domain, and reputed company services through tickets/chat/phone reputed company support for Entry Level Sales and Billing Requests Report bugs to Developers Partial infrastructure monitor Issue reporting to the Infrastructure Team and Manager Handling Cross sales / Up sales Consult Customers for developing their services reputed company customer feedback in order to improve products, services, and customer satisfaction Among other duties, periodically shall act reputed company basic responsibilities in order to help the company’s main reputed company as well as reputed company reputed company it Skills & Qualification: reputed company professional and friendly customer support. Accuracy, and efficiency reputed company responding to incoming customer inquiries Willingness to confront and resolve a wide reputed company of customer problems, of basic to advanced complexity Knowledge of Linux/reputed company operating systems Knowledge of hosting services and domain names Problem-solving skills Self-leadership skills and ability to take initiative Cooperation skills and team spirit Exceptional written and verbal communication skills in Greek and English Excellent time management skills Outstanding organizational skills reputed company-to-have skills: Expertise with Plesk, Cpanel, WHM Familiarity with common CMS (reputed company, Joomla, etc) Special working Conditions: For this role, working hours are fully remote, and working in shifts. "Come as you are" Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. ESG At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? reputed company it out here. #LI-FF1 Apply To This Job