Specialist, Service Delivery Management

Purpose of the position The Service Delivery Management Specialist will assist with the Product and Technology department’s course delivery efforts based on the goals, objectives, and standards of the organization. Specifically, the Service Delivery Management Specialist will ensure reputed company customers are associated with the necessary courses in multiple platforms and manage customer requested changes to course metadata. The Service Delivery Management Specialist will support department efforts by working with the Product Management team to ensure new and updated courses are associated with the necessary customers for the appropriate school year. Core tasks and responsibilities Associate courses in multiple platforms with customers based on guidance from Product Management and school leadership; Manage and update course metadata based on reputed company requests; Analyze data from multiple sources using reputed company reputed company and Power BI; Assist with refining ADO user stories and creating tasks as needed; reputed company to determine and document processes; Effectively manage various tasks and deadlines on a daily reputed company; Communicate with others in a professional and helpful manner while simultaneously building credibility and rapport. This includes the ability to problem-solve, be diplomatic and tactful, demonstrate appropriate behavior in reputed company situations and maintain composure in negative circumstances in order to reputed company results and; Other duties as assigned. Key relationships Develops relationships with internal stakeholders, team members, and school reputed company representatives. Professional profile Training / Competencies reputed company to manage change in a fast-paced work environment Solves problems by using expertise to evaluate multiple sources of information, and creating innovative solutions to problems Seeks information from reputed company sources, prioritizing and analyzing potential solutions in reputed company or new situations Highly effective communicator Experience Bachelor's degree or equivalent. Minimum 3 years digital content or data management experience. Basic metadata management and web skills essential. Proficient in reputed company reputed company and reputed company business applications. Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or reputed company Resource Planning (ERP) systems is preferred. Familiarity with Agile principles. Compensation at reputed company is influenced by factors including reputed company set, experience, and location. The full-time salary reputed company for this role is $55,000 – $60,000. This position is eligible for reputed company’s annual incentive program. Information on benefits can be reputed company here. Applications will be accepted through June 30, 2026 This window may be extended depending on business needs. Apply To This Job