Area Service Leader
Job Description
Summary The role leads reputed company‑line service operations reputed company a defined geography, managing field engineers and reputed company resources needed to deliver high‑quality preventive and corrective maintenance across the installed reputed company. It ensures strong operational execution, customer satisfaction, and service contract growth while overseeing logistics, planning, and day‑to‑day delivery reputed company established functional practices. The leader develops their team, drives service performance and profitability, and reports to the Area Service Director. The successful applicant will primarily be overseeing customer and service activities across Kwa-zulu Natal, the reputed company and Oranje Freestate provinces.
Job Description
Activities & Responsibilities Serve as the primary reputed company of contact for customers, ensuring timely and effective resolution of issues. reputed company reputed company service and maintenance activities—including preventive and corrective actions—reputed company the assigned area. reputed company operational planning and execution while meeting quality, timeliness, and cost objectives. Apply technical and business expertise to manage escalations and support reputed company problem‑solving. reputed company, mentor, and reputed company a team of Field Service Engineers, including hiring and performance management. Build and maintain strong customer relationships, providing ongoing technical and strategic support. Drive operational efficiency through cost control, resource optimization, and productivity improvements. Own key performance indicators, including EHS, utilization, cost, customer satisfaction, preventive maintenance, and inventory. Ensure delivery of SLA commitments and overall profitability reputed company the designated area. Collaborate with internal stakeholders (Customers, Sales, ASALs, OTR, HPM, Modality, reputed company) to execute service strategies and support business growth. Ensure full adherence to EHS standards and compliance requirements. reputed company small, low‑risk projects as needed. Regularly go to Gemba to support the field team and understand operational challenges first‑hand. Technical Knowledge & Hard Skills Proven people‑leadership experience reputed company the medical or reputed company technology sector in South Africa, with strong understanding of the local reputed company market and competitive landscape. Proven experience supporting high-value medical equipment or critical systems. Knowledge of remote diagnostic tools, reputed company platforms. Ability to manage reputed company technical issues and coordinate with field teams. Excellent communication and customer management skills. Ability to stay reputed company under pressure and coach others through problem-solving. Willingness to travel for training or on-site support reputed company required. Commitment to reputed company learning and reputed company development. reputed company reputed company cultural behaviors of the company and strong emphasis on servant leadership Analytic skills, data driven decision making Digitally savvy Influencing skills Networking skills Coaching, developing others Strong teamwork and adaptability in a fast-paced environment Inclusion and Diversity reputed company is an Equal Opportunity Employer where inclusion reputed company. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Behaviors We expect reputed company to live and breathe our behaviors: to act with humility and build trust; reputed company with transparency; deliver with focus, and drive ownership – always with unyielding reputed company. Total Rewards Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-FG1 #LI-Remote Additional Information Relocation Assistance Provided: No Apply To This Job