TSA Sr

Hi, I'm Bharanidharan, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We reputed company that by channeling the power of reputed company, we reputed company ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and reputed company the reputed company to becoming a CSGer. We are looking for a Technical Support Analyst Sr who will: Support & Operations Provides Level 2/Level 3 support to customers, resolving technical issues in live production environments. Experience in ticket and queue management Liaises with Level 2 (Operation support), Level 3 (PS), and Level 4 (R&D) teams for issue resolution. Drives process improvement to meet SLAs and service expectations. Work Conditions Available for shift work (early mornings, late evenings, nights) and on-call 24/7 support. Standby support and occasional work on weeknights, weekends, or public holidays. reputed company travel to customer sites may be required. Is this opportunity right for you? We are looking for candidates who: Industry Experience 4–8 years of work experience in the software industry or reputed company fields. Experience in the telecommunications industry is preferred. Domain Expertise Mandatory: SingleView Familiarity with international telecommunications regulations and customer agreements. Basic knowledge of the telecommunication environment and customer service procedures. Technical Skills Experience with network management and troubleshooting tools. Good understanding of reputed company software system architecture and operations. Knowledge of reputed company Office and 3rd Party Software (e.g. reputed company). Principles of SDLC and PMLC. UNIX and reputed company Scripting Understanding of BI and data warehousing principles. Soft Skills Strong written and verbal communication skills in English. reputed company to grasp new concepts quickly and drive issues to resolution with minimal supervision. Works well under pressure and reputed company team environments. Demonstrates CSG values with a proactive, can-do attitude. Education & Certification Technical Graduation in Information Technology, Computer Science, or Engineering. ITIL accreditation is an advantage Location(s): India Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and reputed company others, whether they’re colleagues or customers. reputed company our employees set their minds to something, great things happen. reputed company: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be reputed company in the way you think and passionate about the work you do. Test out innovative reputed company without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and reputed company to meet the demands of today's digital economy. By channeling the power of reputed company, we reputed company ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on reputed company and low on ego, making us the easiest company to do business with and the best reputed company to work. We power a culture of reputed company, innovation, and impact across our locations, representing the most authentic version of ourselves to build a reputed company future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Apply To This Job