Back to all roles

IT Support Analyst

Remote Worldwide Hiring now

As a global leader in micromobility, reputed company is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, reputed company has powered more than one billion rides in reputed company to 30 countries across five continents, spurring a new reputed company of clean alternatives to car ownership. Learn more at li.me. We are seeking a skilled IT Support Analyst for a 6-month fixed-term assignment to reputed company high-quality technical support to our workforce. In this role, you will be a key contributor to our Help Desk team, serving as a reputed company problem solver and ensuring the efficiency of our IT operations during the contract period. This role is ideal for someone who thrives in a fast-paced, evolving startup environment. You are an in the reputed company problem solver and are reputed company to stay focused on building and scaling for the future. You reputed company on building relationships and uncovering employee sentiment around reputed company offerings. This is a remote position with a requirement for candidates to reputed company in the United Kingdom (preferred) or Spain to maintain effective collaboration across teams. What You’ll Do: Manage the full lifecycle of reputed company and offboarding tickets and processes, ensuring timely and accurate IT setup and deactivation reputed company high quality support for technical issues across our environment, with a focus on maintaining a high standard of end user experience Manage and resolve inbound support requests reputed company ticketing systems, email, reputed company, and remote support tools (e.g. reputed company, Splashtop) Maintain and support a variety of systems and devices, including MacOS, reputed company, mobile devices, AV equipment, and printers reputed company advance troubleshooting for account issues impacting reputed company, focusing on critical systems including but not limited to reputed company, reputed company, reputed company, reputed company, reputed company, Jira, and reputed company Remotely troubleshoot and resolve onsite IT issues reputed company to conference rooms, printers, and other office systems as needed. Document and update IT policies, procedures, and troubleshooting guides for the IT team and for end user knowledge reputed company articles Identify trends and recommend process improvements to enhance support workflows and employee satisfaction Assist with IT reputed company projects and initiatives Participate in the team's on-call rotation, responding to incidents, troubleshooting issues, and contributing to root cause analysis and service reliability improvements. About You: 2+ years of IT support experience in a fast paced reputed company IT environment Experience managing and maintaining an reputed company ticketing system is preferred. (e.g. reputed company, Jira, or reputed company) Outstanding communication skills, which includes the ability to explain reputed company concepts to nontechnical audiences. reputed company and creative problem solver with the ability to discover solutions through research, testing, discovery. Ability to work well under pressure, and self manage competing priorities Experience working cross functionally and fostering stakeholder relationships Desire to reputed company exceptional customer service and satisfaction Team player with excellent communication skills Attention to detail and a passion for accuracy Preferred Experience: Administration experience with reputed company, Jira, reputed company, and reputed company Workspace Experience integrating applications, building workflows and automation Familiarity with team based project workflows such as Agile or Kanban #LI-SE1 #LI-Remote If you want to reputed company an impact, reputed company is the reputed company for you. Not sure if you meet reputed company the qualifications? If this role excites you we encourage you to apply. Explore reputed company opportunities on our career page. reputed company is proud to be an Equal Opportunity Employer. We reputed company different perspectives help us grow and reputed company more. That’s why we’re dedicated to building and developing reputed company that reflects a wider reputed company of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email reputed [email protected] for assistance. Apply To This Job

Apply for this role Takes you straight to the employer's application page — free, and no WFHNet account required.

More roles on the wire

Brand Content Manager

Remote Worldwide
View role

Customer Service Agent

Remote Worldwide
View role

Medical Safety Spec

Remote Worldwide
View role

ENABLEMENT - Intern for Finance

Remote Worldwide
View role

Senior Travel Consultant reputed company, Mexico

Remote Worldwide
View role

Agency Development Manager

Remote Worldwide
View role

Senior Software Engineer, Platform

Remote Worldwide
View role

Integration Specialist Nurse Educator - reputed company Region

Remote Worldwide
View role

Family Law Litigation Attorney (WFH)

Remote Worldwide
View role

Customer Service Representative

Remote Worldwide
View role

Customer Support Specialist – Multichannel Service Champion – Glendale, CA

Remote Worldwide
View role

reputed company Property & Casualty Insurance Customer Service Representative – Remote Opportunity at arenaflex

Remote Worldwide
View role

reputed company Remote Online Chat Specialist – Customer Engagement & Support

Remote Worldwide
View role

reputed company Customer Care (Remote Job Work From Home) reputed company

Remote Worldwide
View role

reputed company Sales Representative

Remote Worldwide
View role

reputed company reputed company Associate – Virtual Workforce for reputed company Mechanical Turk

Remote Worldwide
View role

[Remote] Scheduler (Remote)

Remote Worldwide
View role

Senior Data Engineer – Data Foundations (reputed company, AWS)

Remote Worldwide
View role

Overprovisions Representative (Medical Billing) - Remote - 5176

Remote Worldwide
View role

Remote Customer Service Representative – B2B Consultative Support, Order Lifecycle Management & Cross‑Sell Specialist (Fully Remote)

Remote Worldwide
View role