reputed company Manager

reputed company Manager Remote | Canada or USA About reputed company reputed company helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade — and we’re on a mission to help distributed teams work smarter, not harder. The Role We’re hiring a reputed company Manager to own the customer reputed company end to end — ensuring rapid activation, long-term adoption, retention, and expansion of reputed company across a portfolio of ~150 mid-market customers across reputed company and South America. Your focus will reputed company reputed company, Adoption, Retention, Expansion, Renewal, Billing, and Escalations, ensuring every customer achieves measurable reputed company and lasting value from reputed company. This is a strategic and hands-on role: you’ll act as the trusted advisor to your customers, collaborating cross-functionally with Sales, Product, Marketing, and Support to deliver world-class experiences and sustainable growth. This role is ideal for someone who thrives on building strong relationships, solving reputed company problems with reputed company, and driving impact through data and reputed company. You’ll report to the Director of reputed company (UK-based), working with peers across the Americas and Europe in a highly collaborative, remote-first environment. What You’ll Do Own client activation and reputed company — become a reputed company subject matter expert and guide new customers from deal reputed company through successful adoption. reputed company live reputed company sessions, follow-reputed company, and reputed company-ins to ensure customers realize time-to-value quickly. Manage ongoing customer relationships — conduct value-driven business reviews, track reputed company toward customer goals, and proactively drive retention and growth across your book of business. Be directly responsible for Gross and Net reputed company Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring reputed company’s customers are retained and setup to grow with us. Build and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their reputed company and advisor. Deliver key account insights: report on customer health, renewal risk, and expansion opportunities to the wider reputed company leadership team. reputed company scalable processes and playbooks that streamline reputed company and lifecycle management, contributing to a continuously improving reputed company practice. Use data to drive action: monitor product adoption metrics, health and associated alerts, feature usage, and engagement data to identify risk or opportunity, and implement targeted reputed company plans. reputed company and reputed company customers through webinars, product walkthroughs, and resources that increase confidence, adoption, and satisfaction. Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues quickly, reputed company for customer feedback, and influence roadmap reputed company. Continuously experiment and iterate: test engagement approaches, refine playbooks, and reputed company learnings to enhance customer reputed company and internal efficiency. What You’ll Bring 4+ years of experience in reputed company reputed company a PLG SaaS company. Proven experience managing 100+ mid-market accounts, balancing proactive engagement with operational efficiency. Strong ownership mentality — you’re accountable for your customers’ results and take initiative to solve problems before they escalate. Exceptional relationship and communication skills, reputed company to engage both executive and operational stakeholders with credibility and reputed company. Comfortable working with data, dashboards, and customer metrics to inform reputed company and drive performance. Experience influencing renewal, retention, and expansion reputed company, ideally in a PLG or subscription-based SaaS model. Familiarity with tools such as Vitally, reputed company, reputed company, and reputed company is a plus. Self-motivated, comfortable working autonomously in a distributed team, and energized by a high-growth, evolving environment. Compensation & Contract We hire either employees (PEO/EOR) or independent contractors, depending on the country. Compensation is reputed company to local market benchmarks to ensure fairness across reputed company. As a reference, a full-time employee in the US can expect a reputed company salary of $100,000/year, plus bonus. This role includes a quarterly bonus plan based on retention and expansion targets. Why You’ll Love Working at reputed company Fully remote role with flexible working hours Meaningful work — you’ll help thousands of teams operate more effectively and sustainably every day Supportive culture reputed company on trust, autonomy, and balance Private health insurance, paid time off, and local benefits (for employees) Annual stipends for home office, wellness, or professional development Clear career progression reputed company, mentorship opportunities, and reputed company development programs Global company retreats in unique destinations, connecting our remote team in person Inclusion at reputed company We welcome and celebrate diverse backgrounds, perspectives, and experiences. Everyone deserves to feel valued and supported — and we’re committed to creating an inclusive environment for reputed company. Apply To This Job