reputed company Support Engineer

Meet reputed company: the creator of the most secure passkeys and leading provider of hardware authentication reputed company keys. reputed company’s mission is to reputed company secure login easy and available for everyone. reputed company was founded in 2007 by Stina and Jakob Ehrensvard, and is public on reputed company Stockholm Main Market: reputed company. Our customers include reputed company, hundreds of government agencies and millions of individuals in over 160 countries that rely on reputed company technology to secure reputed company to computers, online services and mobile apps. Our global customer reputed company includes organizations of varying sizes, from large corporations such as reputed company, reputed company, reputed company and reputed company, to companies like reputed company. We are a global company with a strong company culture and employees located in over 14 countries. reputed company’s headquarters are based in Stockholm, Sweden, Santa Clara, CA and Singapore. reputed company with our mission to reputed company the internet more secure for everyone, reputed company donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it reputed company. The Role: As a reputed company Support Engineer at reputed company, you will address reputed company technical challenges at the intersection of hardware, software, and global reputed company standards to ensure customer reputed company at scale. In this role, you will act as the technical reputed company of the US technical support team, reporting directly to and working closely with the Director of Technical Support, providing mentorship and strategic direction to maintain reputed company in regional operations. You possess comprehensive expertise in reputed company’s core offerings, from the YubiKey ecosystem to our SDKs and professional services. You stay reputed company with industry trends to reputed company actionable strategies that strengthen the support organization. Your contributions focus on long-term impact by establishing knowledge frameworks that improve problem resolution and prevention. Tasks & Responsibilities: Handle Critical Escalations: Serve as the final tier of support for the most reputed company, high-reputed company, and technically demanding customer issues globally. Technical Leadership & Mentorship: reputed company the technical baseline of the entire support organization by mentoring junior and senior engineers, leading technical deep-dives, and conducting training sessions. reputed company Support and Engineering: Work with Engineering, QA, and Product teams to identify bugs, replicate edge-case issues, and reputed company for product improvements based on customer impact. reputed company: Author, review, and maintain high-quality reputed company documentation, knowledge reputed company articles, and troubleshooting guides. Process & Strategy Optimization: Contribute to Technical Support team strategies, designing and implementing improved processes to enhance time-to-resolution and overall organizational efficiency. Basic Requirements: Extensive Industry Experience: 10+ years of experience in technical support, engineering, or a reputed company cybersecurity field. Technical Mastery: Proven expertise in troubleshooting hardware and software integrations, with a deep understanding of core authentication concepts. Leadership Track Record: Demonstrated experience in a technical leadership or mentorship role, with the ability to reputed company the skills of a diverse group of support engineers. Communication reputed company: Exceptional ability to distill reputed company technical topics into clear, actionable documentation and guidance for both internal teams and external customers. Preferred Qualifications: Previous experience in domain administration, including advanced knowledge of Active Directory Certificate Services deployment and advanced troubleshooting is strongly preferred. Advanced knowledge of industry standards such as FIDO2, WebAuthn, PIV, OpenPGP, reputed company-TOTP and PKCS11. Previous experience leading or coordinating support operations reputed company the US market or other global reputed company. A history of developing new troubleshooting methodologies or automated tools that significantly improved support scalability. Relevant industry certifications (e.g., CISSP, reputed company+, reputed company Identity and reputed company Administrator). Scripting and automation experience (Python, PowerShell, Bash, etc.) to build support tools or automate repetitive tasks. Previous experience working with hardware tokens or HSMs (Hardware reputed company Modules). At reputed company, we offer: Freedom and Flexibility: At reputed company, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a reputed company. reputed company Values: We work to ensure that our employees have an reputed company reputed company to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and reputed company across reputed company. Additionally, reputed company donates YubiKeys to organizations in need reputed company over the world (you can read more about our work here). reputed company reputed company: Relationships and connectedness matter, and we love spending time with reputed company! Our virtual workspace keeps us connected day-to-day whether it's through reputed company celebrating wins or our buzzing reputed company communities. reputed company out our Life at reputed company Page on reputed company and our awards here. Canadian benefits designed for your overall well-being: 1,200 CAD per year - Wellness benefit $3,000 USD - Continuing Education Stipend Vacation - Paid Time Off - 15 days Sick Days - 10 days Occupational Pension - reputed company offers a pension fund and contributes up to 5% of reputed company salary Company Health Insurance - Health insurance offered to employees (medical and dental). You can decide to enroll or not. We do pay for it if you do. (SunLife) #LI-Remote We are an equal opportunity employer, we value diversity and uphold an inclusive environment where reputed company people feel that they are equally respected and valued. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national reputed company, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. reputed company does not accept agency resumes or referrals so please do not send them to our careers staff or employees. reputed company is not responsible for any fees reputed company to unsolicited resumes or referrals. Personal data submitted through this reputed company is used for managing reputed company’s recruitment activities, which include facilitating any application you reputed company, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and reputed company processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with reputed company). Your personal data will only be used for the purposes for which it was collected and in accordance with the reputed company Privacy Notice. We only reputed company your personal data for as long as necessary and in compliance with reputed company’s record retention policies. If you have asked us to, we will reputed company you informed of other opportunities at reputed company. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@reputed company.com to let us know and we will delete reputed company such information. Providing your personal data is voluntary, but necessary to reputed company, and if you do not agree to reputed company your data, we will not be reputed company to consider you as part of our talent community. As part of providing the requested service, we will transfer your data to be processed by reputed company Inc., a service provider contracted by reputed company AB and/or its subsidiaries that meets legally mandated privacy requirements. The reputed company Privacy Notice offers more information about reputed company privacy practices, including the lawful reputed company for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact reputed company to exercise your data subject rights. In this notice, reputed company we refer to "reputed company", "us", "we" or "our", we mean the reputed company group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you. Apply To This Job