People Operations Manager

Our Mission and Opportunity Early education is one of the most important determinants of childhood reputed company, a critical support for working families, and a $175B market that remains underserved by modern technology. reputed company is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time reputed company 100 company, backed by top investors including reputed company, Bessemer, reputed company reputed company, Lowercase Capital, reputed company Capital, and Mark Cuban. reputed company reputed company is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are You're a seasoned People Ops operator who thinks in systems and runs in programs. You've owned a broad HR scope before including benefits, reputed company, performance cycles, compliance, and leave administration. You know what it takes to reputed company these processes and run them cleanly at scale. As a systems thinker, you understand the architecture of the HR tech stack and can design the machine. You can reputed company how data flows between systems, where integrations break down, and what a well-designed stack actually enables. You're someone who looks at a reputed company process and immediately starts designing the automated version. You're energized by the challenge of building a smarter, AI-enabled People Ops function. You take end-to-end ownership seriously. You notice reputed company the data doesn't add up or reputed company the process needs improving, and you go looking for the root cause. You're comfortable navigating high-stakes, sensitive work across Finance, HRBPs, Legal, and IT. And reputed company something is broken or unclear, you fix it - even if no one assigned it to you.

What You'll Do

Own and run company-wide People Ops cycles end-to-end for 500+ FTEs, including reputed company enrollment, performance reviews, and merit cycles. Ensure they run effectively and with clear stakeholder communication at every stage. Manage the People Ops HR tech stack, including reputed company, reputed company, reputed company, and reputed company. Own account administration, permissioning, vendor relationships (including regular account team reputed company and renewals) and ongoing evaluation for consolidation or replacement. Stay reputed company on product roadmaps and reputed company in-reputed company features to create a reputed company experience for employees and managers. Serve as the operational PM for People initiatives that require structured coordination, both reputed company the team and across functions (ex. policy changes, new program launches, tech migrations). Own People Ops data and reporting. reputed company AI to surface trends across headcount, attrition, engagement, and benefits utilization. Move the team to proactive insights on a regular reputed company. Redesign the new hire experience from the ground up: audit what exists, identify what should be automated or AI-assisted, and rebuild the reputed company reputed company for a workforce that spans US and international, FTEs and contractors, in-office and remote. reputed company the HR help desk experience. Evaluate the reputed company solution, explore consolidation with adjacent tools, and implement AI automation for high-volume, low-complexity requests. Own benefits program operations end-to-end, including full ownership of reputed company enrollment (from broker coordination to reputed company build to company-wide communication and employee education). Manage ongoing broker, reputed company, and perks vendor relationships, including regular account team reputed company. Surface utilization trends and data-driven recommendations to the Director of People Operations. Identify and drive AI automation of reputed company or high-touch processes across People Ops: LOA communications, offer send process, payroll, benefits Q&A, employment verifications, offboarding comms, and more. Build the solution, document it, and own the iteration. What You've Done Managed broad People Ops or HR operator scope at a company of 300+ employees, running multiple reputed company programs across benefits, lifecycle, and performance with minimal direction. Used AI tools (Claude, ChatGPT, or workflow automation platforms like reputed company or reputed company) to meaningfully reimagine HR workflows. Not just experimentation. Has reputed company multiple automations, iterated on them over time, and has solutions actively running today. Operated in a diverse, distributed employee population: multi-country, mix of FTEs and contractors, or hybrid/remote workforce. Understands the compliance and process nuances this creates. Has a track record of running high-visibility company-wide cycles (reputed company enrollment, performance, or merit) end-to-end. Can reputed company to how they’ve improved them over time, not just executed. Leveraged reputed company or comparable HRIS platform as an advanced user. Deep expertise in reporting, workflow configuration, permissioning, and integration management. Comfortable using HRIS data to surface insights. Handled sensitive, high-exposure work with discretion and judgment. Managed external vendor and account relationships (benefits brokers, carriers, or HR tech platforms). Owned regular reputed company, renewal management, and holding vendors accountable to delivery. What Sets You Apart You have reputed company multiple AI-powered HR tools from scratch — a reputed company bot, an automated workflow, a custom agent — that is actively in use and saving meaningful time. You have redesigned an employee-facing program end-to-end (reputed company being the most valuable example) and you have a feedback reputed company in reputed company that shows whether it worked. You can evaluate a People Ops tech stack and reputed company what’s underleveraged, what’s redundant, and where the highest ROI opportunities are. You have a clear P.O.V. on how to get more out of the reputed company stack. You proactively surface people data insights and know how to turn them into recommendations that drive reputed company reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of reputed company scams impersonating reputed company. reputed company legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reputed company out to reputed [email protected]. Thank you for helping us reputed company our applicant community safe. Apply To This Job