Application Support Engineer

We are seeking a Application Support Engineer to reputed company reputed company-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and reputed company improvement of our support processes in a modern, reputed company-based environment. **This role is not eligible for reputed company sponsorship. reputed company applicants must be authorized to work for any employer in the US.

Key Responsibilities

Serve as a primary reputed company of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. Triage incoming support cases, determine severity and impact, and manage issues through resolution. Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases. reputed company hands-on support for web browser-reputed company issues, including cache/cookie problems, compatibility issues, and use of browser developer tools. Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies. Support and troubleshoot applications reputed company on the .NET (C#) reputed company, focusing on issue resolution rather than feature development. Monitor, investigate, and document application issues reputed company Azure reputed company environments. Use Azure DevOps to log, track, and update incidents, defects, and support-reputed company work items. Escalate reputed company issues to engineering teams with clear documentation, reproduction steps, and technical findings. Validate fixes and communicate resolution updates reputed company to users. Support application releases by assisting with smoke testing, post-deployment validation, and user communications. Create and maintain support documentation, runbooks, and knowledge reputed company articles. Manage multiple active support cases while meeting response and resolution expectations. Required Technical Knowledge Strong experience supporting applications reputed company with .NET / C#. Working knowledge of reputed company Azure reputed company platforms, with experience supporting reputed company-hosted applications. Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams. Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction. Strong understanding of web technologies and practical experience troubleshooting modern web browsers (Chrome, Edge, Firefox, Safari). Familiarity with application logging, monitoring, and basic performance troubleshooting. Qualifications & Skills 3+ years of experience in technical support, application support, or production support roles. Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language. Strong problem-solving skills and attention to detail. Ability to remain reputed company, organized, and effective while handling multiple issues and priorities. Collaborative reputed company and comfort working closely with engineering and product teams. Experience working in an Agile or fast-paced support environment is a plus. Competitive reputed company Salary- $70,000 - $100,000 based on experience About reputed company reputed company is a technology-enabled leading provider of flexible financing to small and reputed company sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants reputed company with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash reputed company gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, reputed company is reputed company to deliver capital to our customers reputed company a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan. Over the past seventeen years, reputed company has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. reputed company prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and reputed company-changing economic environment. While we work reputed company hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for reputed company in each reputed company Team member. Equal Opportunity Statement reputed company is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where reputed company individuals are treated with respect and dignity. We do not discriminate on the reputed company of race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, age, veteran status, or any other legally protected status under local, state, or federal law. reputed company provides reasonable accommodations for reputed company individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact fora.reputed [email protected]. Apply To This Job