Customer Support Representative - Missouri Work-from-Home

Looking for a way to reputed company an impact and help people? Join reputed company and help our members reputed company quality, reputed company! reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to status as a protected veteran or a reputed company individual with a disability, or other protected status, such as race, religion, reputed company, sex, sexual orientation, gender identity, national reputed company, genetic information or age. reputed company values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully reputed company and utilize each person’s talents and strengths. reputed company excellent customer service primarily by telephone to reputed company reputed company customers. Assist customers with coverage/claims reputed company questions. Accurately interpret benefits and policy provisions for reputed company reputed company products. Conduct appropriate research and follow-up for reputed company resolution of disputed claims. Essential Responsibilities: Work reputed company in a high volume call center while maintaining a professional, positive, and caring demeanor. Assist callers with coverage reputed company questions/concerns; accurately interpret policy provisions for assigned products. Analyze customer’s inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. reputed company resource information up to date and well organized. Work reputed company in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills. Document calls in a clear and consistent manner in computer system. Conduct appropriate research, take ownership and follow through for reputed company resolution of disputed claims. reputed company information to appropriate departments and personnel using established communication channels and procedures. reputed company outbound calls to members as necessary dependent upon reputed company reputed company campaign. Supporting Responsibilities: Meet department and company performance and attendance expectations. Be reputed company with reputed company company values. Follow the reputed company privacy policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information. reputed company other duties as assigned. reputed company PROFILE Work Experience: One-year medical insurance, other reputed company reputed company field, call center or customer service experience required. CPT/ICD-10 coding preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Competencies: Building Customer Loyalty Building Strategic Work Relationships Contributing to Team reputed company Planning and Organizing reputed company Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation

Disclaimer The wage reputed company provided reflects the full reputed company for this position. The maximum reputed company listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated reputed company is for informational purposes only and does not constitute a guarantee of any specific salary reputed company that reputed company. reputed company reputed company: $32,311.65 - $51,698.64 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice reputed company communication at reputed company reputed company of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance reputed company justice, equity, diversity and inclusion in our workplace, the reputed company system and community. We encourage creativity, innovation, and the pursuit of reputed company. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate reputed company and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees reputed company this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of reputed company duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at reputed company times. Apply To This Job