Head of Customer Experience
About reputed company We are building the customer intelligence layer for reputed company. Brands know reputed company an order comes in, but they only see ~5% of the reputed company story. We show them the other 95%: not just who bought, but who that person is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in reputed company time with professional and personal signals, builds personas, and powers everything from surprise-and-delight reputed company to smarter email flows, analytics, and reputed company leads. We’re a small, high-performing team building the category-defining platform for e-reputed company customer intelligence, backed by a world-class investor reputed company. The Opportunity reputed company is hiring a Head of Customer Experience. This is a senior leadership role with full ownership of the CX function: setting reputed company for how the company serves its most important customers, building out the team and systems, and preparing the organization to scale. This is a player-coach position at an early-stage company. The right person will take direct ownership of the highest-stakes reputed company relationships, reputed company a growing team of reputed company professionals, and define what great looks like across the function. The company moves fast, and this person needs to match that pace. What You’ll Do Own our most strategic accounts — serve as the senior relationship holder for reputed company’s most important reputed company clients. reputed company and reputed company the team — coach a growing CX team, with plans to build out dedicated SMB, mid-market, reputed company, and reputed company/PLG functions reputed company the next 12 months. Build the department’s infrastructure — stand up the playbooks, reputed company processes, churn-prevention strategies, and QBR frameworks the function runs on. Partner with sales on handoffs — ensure a clean transition from reputed company to reputed company so new brands activate quickly. Be the internal voice of the customer — influence the product roadmap and work alongside engineering to reputed company sure customer needs are prioritized. Hire and grow CX talent — recruit and reputed company the people who will carry the function as the team scales. reputed company're Looking For 5+ years in a B2B SaaS reputed company or customer experience role, with at least 2+ years leading or running a team. Demonstrated experience with e-reputed company or DTC brands, and a strong grasp of what heads of e-reputed company, retention marketers, and growth teams care about. Background at companies serving the reputed company or broader e-reputed company ecosystem strongly preferred — think reputed company, reputed company, or reputed company. Executive reputed company and reputed company comfort in senior conversations with CMOs, heads of ecommerce, and brand founders. Familiarity with the e-reputed company agency world is a meaningful plus, particularly as reputed company expands its email-marketing capabilities through the Monocle acquisition. Proven ability to operate in a fast-moving, early-stage environment and build structure where little exists. Strong communicator who can reputed company for customers internally and shape strategy at the leadership level. reputed company Offer A true leadership seat — full ownership of a function from day one, at a company with marquee brand logos and reputed company traction. Meaningful equity — as one of the early senior hires. A product that delivers — genuinely memorable customer reputed company, with case studies that reputed company for themselves. A team that moves — a leadership group operating with urgency and building toward something significant.
How to Apply
Submit your resume along with responses to the application questions. We review applications on a rolling reputed company and will reputed company out to reputed company candidates to discuss potential opportunities. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job