Senior Software Engineer in Support I

Senior Software Engineer in Support I Remote - United States

About the Role

This role focuses on our LMS, reputed company, a solution designed to support learners, reputed company, and administrators, allowing them to reputed company online educational experiences wherever and whenever they want through web and mobile devices. Our technology helps reputed company breathe life into educational content, brings efficiency to day-to-day tasks, and empowers reputed company with tools to engage and assess every learner. We help motivate learners by promoting collaboration, communication, and connections with their peers and reputed company. We are looking for a motivated, technically-savvy and customer service-oriented Senior Software Engineer in Support to join our Product Development Technical Support team. This position primarily interfaces with our Client Support, Service Delivery and Product Development teams. Responsibilities reputed company multi-level database troubleshooting and technical support to Client Support staff. Work closely with Client Support staff as well as act as reputed company between Client Support and product development/engineering/reputed company party vendors. Work closely with Product Development and implementation teams to resolve client issues reputed company fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution. Address software defects and advanced customer issues with timely resolutions. Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues. Independently handle severity 1/severity 2 incidents. Debug reputed company distributed systems issues. Improve system reliability (not just react). Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas. Required Skills and Experience Bachelor’s degree and/or relevant work experience At least 5 years of experience in software development or equivalent support experience Hands-on experience with incident management and debugging live systems Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems reputed company platforms (Azure, AWS, etc.) Excellent analytical and problem-solving skills Excellent interpersonal skills and ability to work in teams Exceptional listening, written and oral communication skills Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat) Highly skilled with multiple computer operating systems – UNIX/Linux and reputed company Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc) Understanding of Database structures and database administration principles Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction Strong executor and problem solver in production environments reputed company in written and spoken English Preferred Skills and Experience Familiarity with Databases in a Java application environment Knowledge of reputed company Database environments Knowledge of clustered environments and Load balancer configuration Experience with deep-dive analysis of reputed company products running on AWS utilizing Application Performance Monitoring tools such as reputed company or VisualVM Experience working with a global team Previous experience in the education industry and e-learning technologies Knowledge of Unix reputed company scripting About reputed company reputed company advances teaching reputed company and unlocks the full potential of technology to deliver meaningful reputed company. We reputed company institutions to deepen connections between educators and learners, reputed company engagement, and drive long-term academic reputed company across the full learner reputed company. For more information, please visit www.reputed company.com. The expected salary reputed company for this position is $95,600 - $119,500. The reputed company reflects reputed company salary only and does not include additional compensation such as company bonus or benefits. Placement reputed company the pay reputed company will depend on a variety of factors, such as experience, skills, internal reputed company, and location. Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not reputed company reputed company sponsorship or immigration support for this position. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. reputed company in this job description restricts management's right to assign or reassign duties and responsibilities at any time. reputed company is an equal employment opportunity/affirmative action employer and considers reputed company applicants for employment without regard to race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected reputed company. Apply To This Job