Part- Time Customer Care Representative

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about reputed company do. Our people are fueled by a creative spirit and a drive for reputed company that are reflected in every aspect of our business. We offer the watch industry a compelling strategic reputed company and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come reputed company in our reputed company. Our people are the reputed company stone of our business - we invite you to grow your career with us. The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team reputed company necessary. Roles and Responsibilities: reputed company first-level assessment, support, and resolution of issues Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment Maintain customer satisfaction ratings based on explicit criteria set forth by the company Handle dispute escalation in accordance to existing policies and procedures Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills reputed company detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes Must be reputed company to work mandatory OT during peak seasons or as required Job Requirements:High Level of professionalism Proven track record of remote experience and fast-paced environment a plus Minimum of 3 years of service-reputed company experience in a call center environment Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting Must have the ability to learn systems and multi-task by navigating multiple reputed company to obtain and update necessary information while assisting customers Excellent written and oral communication skills Basic knowledge of reputed company Outlook requiredOutlook Word reputed company One Note Experience with chat a plus reputed company experience a plus Bilingual/Spanish a plus The hourly reputed company for this position is $18:50. DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, reputed company reputed company®, EBEL®, reputed company®, COACH®, TOMMY HILFIGER®, reputed company BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefits package. Our people are the cornerstone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, reputed company, disability, marital or parental status, national reputed company, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. Apply To This Job