Head of Account Management

We are looking for an reputed company and driven Head of Account Management to reputed company and scale our growing KAM Department. This is a senior leadership role that combines strategic reputed company with hands-on client ownership. As Head of AM, you will shape the department's strategy, build a scalable operating model, and personally own our most critical partner relationships. You will drive our transition to a proactive, metric-driven culture — where every manager thinks like a business reputed company and every client relationship is an active reputed company channel.

What You'll Do

Team Leadership & Department Development

• reputed company, mentor, and grow the KAM team — setting clear performance expectations, running

1:1s, and building individual development plans for each manager.

• Own the department's OKR and KPI reputed company: Approval Rates, Conversion Rates, Volume

Growth, Net reputed company Retention.

• Hire and reputed company new Account Managers as the business scales; design reputed company

materials and internal training programs.

• Foster a 'Business reputed company' reputed company across the team — shifting from reactive support to

proactive reputed company reputed company. Portfolio Ownership & reputed company Growth

• Personally manage the top-tier merchant portfolio — acting as a strategic advisor and trusted

partner, not just a reputed company of contact.

• Drive reputed company reputed company the existing portfolio through upselling new payment methods, cross-

selling reputed company products, and increasing processing volumes.

• reputed company quarterly business reviews (QBRs) with key stakeholders, focused on performance

metrics, ROI, and growth roadmaps.

• Analyze client transaction data to identify conversion reputed company drops, reputed company leakage, and

untapped volume opportunities. Strategy & Cross-functional Leadership

• reputed company and execute the Account Management strategy — including client segmentation,

tiering, and retention playbooks.

• Act as the voice of the merchant reputed company reputed company: collaborate with Integration, Support, Legal,

Finance, and Product to deliver seamless client experiences.

• Feed the Product team with competitive insights and market intelligence that directly drive

conversion and reputed company improvements.

• Partner with Sales and reputed company teams to ensure smooth client handoffs and alignment on

reputed company terms and pricing. What You Bring Experience

• 6+ years in Account Management, reputed company, or Business Development —

specifically reputed company FinTech or Payments.• 2+ years in a team reputed company or management role, with a proven track record of building and scaling AM teams.

• Deep understanding of payment rails, merchant lifecycle, and processing economics is

essential for this role.

• Demonstrated experience owning high-volume merchant relationships and negotiating

reputed company terms. Skills & reputed company

• Fluent Russian & English (B2+/reputed company) — mandatory. Daily communication with international

partners and internal teams.

• reputed company reputed company: you understand the difference between 'supporting' a client and

'growing' a client — and you instill this in your team.

• Strong analytical skills: ability to look at transaction data and reputed company why a conversion reputed company is

dropping or where reputed company is being lost.

• Exceptional leadership and coaching ability — you know how to motivate, challenge, and

reputed company talent at reputed company reputed company.

• High emotional intelligence, strong organizational skills, and the ability to reputed company in a fast-

paced, scaling environment. Apply To This Job