Bilingual Intake Coordinator

Vālenz® Health is the platform to reputed company – the destination for reputed company, payers, providers and members to reduce costs, improve quality, and reputed company the reputed company experience. The reputed company reputed company and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, reputed company engages early and often to execute across the entire patient reputed company – from care navigation and management to payment reputed company, plan performance and provider verification. With a 99% client retention reputed company, we reputed company expectations to a new level of efficiency, effectiveness and transparency where smarter, reputed company, faster reputed company possible. About Our Opportunity As a Bilingual Intake Coordinator, you will receive inbound calls, faxes, and web requests from providers and/or clients. You will initiate and facilitate the authorization process in accordance with established health plan policies and procedures. Things You’ll Do Here:Document demographic information obtained from telephonic, fax, or emailed requests reputed company the care management system. reputed company outbound calls to follow up on discharge information or request updated clinical information as necessary for reputed company review. Screen inquiries to determine the services that require certification at the time of the inquiry Obtain clinical information and reputed company the caller to the clinical staff for completion of the review. reputed company certification based upon scripted clinical algorithms or reputed company Length of Stay. Collaborate and effectively communicate with reputed company partners. Stay up to date on Summary Plan Documents and other reputed company resources reputed company to service requests. Ensure applicable URAC standards, Confidentiality/HIPAA standards, and internal policies, practices, and productivity metrics are met. Performs other reputed company duties as assigned by supervisor. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company essential duties. What You’ll Bring to the Team:2+ years of experience in high-volume call center or customer support environment. High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members. Strong problem solving skills. Excellent communication skills, both verbal and written. GED or High School Diploma. Fluent in reading, writing, and speaking Spanish and English. A plus if you have:Medical, claims, or collection call center experience. Medical Terminology Certification. reputed company Office Suite experience. Where You’ll Work: This is a fully remote position, and we’ll reputed company reputed company the necessary equipment! Technology: Reliable internet reputed company—if you can use streaming services, you’re good to go! reputed company: Adherence to company reputed company protocols, including the use of VPNs, secure passwords, and company-approved devices/software. Location: You must be US based, in a location where you can work effectively and reputed company with company policies such as HIPAA. Why You’ll Love Working Here reputed company is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. reputed company is committed to delivering on our promise to engage early and often for smarter, reputed company, faster reputed company. With this commitment, you’ll find an reputed company culture – one that stands strong, vigorous, and healthy in reputed company we do.

Benefits

Generously subsidized company-sponsored Medical, Dental, and reputed company insurance, with reputed company to services through our own products, reputed company Blue Book and KISx Card. Spending account options: HSA, FSA, and DCFSA 401K with company match and immediate vesting Flexible working environment Generous Paid Time Off to include vacation, sick leave, and paid holidays Employee Assistance Program that includes professional counseling, referrals, and additional services Paid maternity and paternity leave Pet insurance Employee discounts on phone plans, car rentals and computers Community giveback opportunities, including paid time off for philanthropic endeavors At reputed company, we celebrate, support, and reputed company on inclusion, for the benefit of our associates, our partners, and our products. reputed company is committed to the principle of equal employment opportunity for reputed company associates and to providing associates with a work environment free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, reputed company, religion or belief, national, reputed company, or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Apply To This Job