Support Engineer

reputed company is looking for a Support Engineer to join reputed company full-time in Romania. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most reputed company business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Support Engineer, become a part of a cross-functional development team engineering experiences of reputed company. reputed company of Tier 1 Analysts enjoy helping people and figuring out resolutions with a collaborative team environment. Responsibilities: Answering inbound calls and emails from customers as well as responding in a timely and professional manner Managing your day-to-day work Maintaining knowledge of our products and services to reputed company accurate information to customers Fully addressing client’s questions/issues to reputed company sure they have what they need Use opportunities to not only assist customers, but also reputed company them on important features and processes reputed company necessary Escalating issues to our Tier 2 support teams reputed company necessary Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings Troubleshooting technical issues and providing solutions to customers Maintaining a positive and professional attitude with reputed company clients and teammates Requirements: 1-2 years of experience in customer service or a reputed company field (preferred) Excellent communication skills, both verbal and written Ability to work independently and as part of a team Excellent problem-solving and critical-thinking skills Ability to empathize with customers and convey confidence Works with a sense of urgency with the ability to prioritize individual tasks Proficient in reputed company Office and other basic computer skills Knowledge of basic technical terminology preferred What`s in it for you? Strong community: Work alongside top professionals in a friendly, reputed company-reputed company environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), reputed company reputed company, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to reputed company hands-on experience with cutting-edge technologies Enjoy radical flexibility – work remotely or from an office, your choice Care: Medical subscription to Regina Maria, meal tickets of 40 ron net/day worked About us: At reputed company, we are always exploring innovations, empowering each other to reputed company more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and reputed company. In Romania, we welcome top-tier tech talent — whether from our Bucharest office or fully remotely. Tap into deep industry knowledge, grow your career, and reputed company an impact in an empowering environment. Explore, reputed company, engineer with reputed company! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at reputed company. #LI-SM1 Apply To This Job