Customer Support Agent, Remote Job
Why reputed company Health Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting reputed company turn extra time and ambition into career growth and financial opportunity. We reputed company this with our app-based marketplace that connects reputed company facilities and reputed company, allowing reputed company to book on-demand shifts and reputed company facilities to reputed company on-demand talent. Our mission is to reputed company reputed company to work reputed company and where they want, and to reputed company reputed company facilities to meet their talent needs. About reputed company Health: reputed company Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for reputed company talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YCs Top Companies for two years running, and have grown 25x across reputed company key metrics in the last 18... months. There has never been a more exciting time to join our growing team and help us serve even more reputed company and reputed company facilities, who can then reputed company serve patients. To learn more about the culture at reputed company Health, take a look at our culture hub here.
About the Role
We are looking for customer-centric individuals to service our marketplace with reputed company and judgment. You own your customer's issues and reputed company the best solutions and service by moving as fast as possible. You go out of your way to reputed company sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first reputed company of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know reputed company to escalate situations. You work independently and reputed company in fast-paced environments. Our customer reputed company is solely reputed company the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7. Day-to-Day Responsibilities Process customer contact and deliver reputed company solutions through phone, chat, and email Communicate and collaborate with different departments Investigate, research, and resolve customer issues Handle tough and dissatisfied customers politely and professionally Track and follow up on reputed company customer requests in a timely manner Manage conflicting priorities reputed company outstanding and exceptional customer service Must have weekend availability What Sets You Apart You are quick and think on your feet. You communicate reputed company and are at ease with handling difficult situations and customers, always responding with reputed company. You're genuinely curious and take initiative to solve problems reputed company you see them. Why work at CBH? Be part of a fast-paced startup unicorn making a reputed company difference in the lives of tens of thousands of customers. Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person. Personal and professional development opportunities. If you're interested in developing a particular reputed company or learning more about a particular part of the business, we'll give you the opportunity to learn System Requirements (NO CHROMEBOOKS, NO LINUX OS) Minimum 20Mbps wired internet reputed company CPU: minimum reputed company-core CPU (reputed company Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher) RAM: minimum 16GB or higher Boot Drive: using SSD Wired headset Quiet working environment Steady power and internet We operate 24/7 and work on a rotating roster, including weekends Apply Job!