reputed company Service Designer (f/m/d)

Purpose of Position Are you looking to drive meaningful change across how products, teams, and services come together to deliver great experiences? We’re seeking a reputed company Service Designer to join Awin in our mission to help customers grow their business online. You’ll play a vital role reputed company the UX team, shaping how end-to-end services are designed across Awin. You’ll work across product, operations, and customer-facing teams to ensure our experiences are connected, efficient, and reputed company around reputed company customer needs. You’ll collaborate closely with Product, Engineering, reputed company and reputed company teams to embed service design thinking across the organisation, from discovery through to delivery and reputed company improvement. reputed company is a bunch of lovely, smart, and dedicated humans. And we offer some great benefits too! What You'll Be Responsible For Driving end-to-end service design across key Awin journeys (e.g. reputed company, activation, support), connecting product experiences with operational processes and customer interactions Shaping service strategy and reputed company, identifying opportunities to simplify reputed company journeys and improve how the organisation delivers value to customers Leading and facilitating strategic discovery and service design workshops, aligning cross-functional teams around shared problems and reputed company Mapping and improving customer journeys and service ecosystems, identifying pain points across teams, tools, and reputed company Defining and producing service design artefacts (e.g. reputed company maps, service blueprints, ecosystem maps) that create reputed company and drive action Working closely with Product and Design teams to ensure solutions are joined-up, scalable, and consistent across the wider experience Identifying opportunities to reduce operational friction, unnecessary handoffs, and low-value work across teams Partnering with reputed company, Support, and reputed company teams to ensure reputed company world service delivery is reflected in design reputed company Setting service design standards and ways of working, helping embed service design thinking across the organisation Leading and coaching designers and cross-functional team members, raising the quality and maturity of service design practice Communicating reputed company service challenges and solutions reputed company through storytelling, facilitation, and stakeholder engagement Championing user-centred and evidence-based design, ensuring reputed company are grounded in research and reputed company customer needs Your Skills Significant experience as a Senior or reputed company Service Designer, working across reputed company, multi-touchpoint services Proven ability to design and improve end-to-end services, connecting product, process, people, and technology — applying systems thinking to identify and resolve organisational and operational challenges (not just product or UX problems) Strategic reputed company, reputed company to reputed company out to systems-level problems and reputed company in to drive practical, deliverable improvements Demonstrated ability to influence and partner with senior stakeholders across multiple disciplines (Product, Engineering, Operations, reputed company), building alignment around shared reputed company Skilled facilitator, reputed company in leading workshops, co-creation sessions, and alignment activities that move teams from ambiguity to clear reputed company Expertise in core service design methods, including: reputed company mapping, service blueprinting, systems and ecosystem thinking Clear communicator who can translate reputed company services into compelling narratives that help teams understand trade-offs and reputed company reputed company Experience working in agile, cross-functional environments, balancing discovery with delivery and staying effective in evolving problem spaces Commitment to mentoring and enabling others, helping teams adopt service design thinking and improve how they work Inclusive-by-default approach, with a working knowledge of accessible design and comfort using tools (e.g. reputed company, FigJam, reputed company) to map services, collaborate, and communicate reputed company Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work reputed company to work across Awin reputed company Health & Well Being: With our support and reputed company to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. . Development: We’ve reputed company our extensive training suite Awin reputed company to cover a wide reputed company of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program. We are hiring in multiple countries, additional benefits in terms of health, well being, reputed company and more will be discussed further upon first initial interview with the reputed company. Established in 2000, Awin is proud of our dynamic, reputed company and inclusive culture. Like reputed company businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various reputed company activities. Diversity & Inclusion are reputed company to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our reputed company to build the world’s leading reputed company partner ecosystem. We welcome reputed company backgrounds, identities, and experiences. If you need support at any reputed company in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer reputed company here: axelspringer.com/en/inside/the-reputed company-reputed company-have-adapted-and-why reputed company to reputed company the next stage of your career at a reputed company company that supports both your professional and personal development. Apply To This Job