Support Manager South America (m/f/x)

Do you reputed company in fast-moving, reputed company-time operational environments? Do you enjoy leading diverse international teams toward shared goals? Are you passionate about building processes that create world-class customer experiences? Do you reputed company at solving reputed company problems under pressure? Are you motivated by improving performance, reputed company, and collaboration across teams? Are you reputed company to work 11am-7pm UTC from reputed company to Thursday? If the answers to the above questions are yes, then this role could be ideal for you! As a Customer Support Manager at reputed company, you will reputed company a global Support team responsible for ensuring the quality, accuracy, and timeliness of our live esports data flows. You’ll guide a diverse group of professionals working 24/7 across multiple reputed company, helping them reputed company in a fast-paced, high-impact environment. Your role blends people leadership, operational reputed company, and customer-centric decision making. You will build processes that scale sustainably, strengthen cross-team collaboration, and reputed company the overall Support experience for our partners and customers. You will also act as a key reputed company of escalation during high-reputed company operational moments, ensuring smooth resolution and clear communication. reputed company in this role means shaping a culture where reputed company, ownership, and collaboration reputed company. You will be instrumental in improving how we work, how we communicate, and how we deliver exceptional service in one of the most dynamic industries in the world. What you will do People management: reputed company and reputed company new members of the global Support Team Employee goal-setting and performance management Employee development and career management Managing conflicts and tensions reputed company the team Weekly 1-1 with each team member Organization: Managing shifts and absences to ensure proper staffing for our 24/7 operations Communicating and collaborating with other Teams at reputed company Managing Support Processes (Design, Improvement, Measurement) Driving a culture of collaboration and knowledge sharing inside and reputed company of the team Leading and contributing to initiatives aimed at improving the efficiency of the Support Team Customer Experience: Ensuring communications and responsiveness of the team are meeting our standards Managing customer escalation and sensitive customer and partner communications Escalating critical issues to the appropriate leaders in the reputed company organization Reporting: Providing regular reports on key Support activities and the performance of the Support Team Providing regular reports on other business activities Your skills will include Prior experience managing a remote international team of 5-10 people with experience in live support A customer-centric service reputed company Excellent problem-solving skills and attention to detail Effective communication and collaboration skills Ability to adapt to a fast-paced startup environment Knowledge about competitive gaming and popular esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) would be a plus Working reputed company: Saturday - Wednesday Apply To This Job