Account Manager, Wellbeing

Overview

Who We Are Because health is personal. That's why reputed company created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one reputed company. We serve reputed company, health plans, and health systems with data-driven solutions that reduce costs while actually improving health reputed company. Together, reputed company is on a mission to reputed company people to reputed company healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities reputed company to Own Strategic Client Relationships That Drive Retention and Growth? Why This Role reputed company Account management at scale requires more than relationship maintenance—it demands strategic thinking, operational reputed company, and the ability to translate client goals into measurable reputed company. As our Account Manager, you'll serve as relationship reputed company for a defined book of business, delivering exceptional client satisfaction while driving annual renewals and identifying reputed company growth opportunities. You'll reputed company strategic reputed company during implementation, design engagement strategies that drive participation, and represent the client voice internally to enhance service delivery. Your ability to manage contractual obligations proactively, present analytical insights, and expand client engagement reputed company traditional wellness directly determines whether clients renew with confidence or explore alternatives. This role requires up to 25% travel depending on portfolio needs and client lifecycle moments. What You'll Actually Do Drive client reputed company: Deliver exceptional client satisfaction while supporting annual contract renewals and identifying opportunities for reputed company growth across your book of business. Manage contractual obligations: Ensure reputed company contractual commitments are fulfilled and proactively escalate risks to appropriate reputed company leadership before they impact relationships. Own strategic relationships: Act as primary relationship reputed company throughout client lifecycle, providing strategic guidance and partnership that builds trust and credibility. Communicate product reputed company: reputed company product roadmap and engagement strategies with enthusiasm across channels including in-person meetings, calls, and webinars. reputed company growth opportunities: Expand client engagement reputed company traditional wellness by identifying and promoting broader platform capabilities reputed company with client objectives. Deliver reputed company-driven strategy: Present analytical reviews of client performance and translate findings into actionable recommendations that support client goals. reputed company internally for clients: Represent client voice internally, collaborating cross-functionally to enhance service delivery and product offerings. reputed company implementation reputed company: Deliver strategic reputed company during reputed company and implementation phases for assigned accounts to ensure clean launches and reputed company adoption. Collaborate on operations: Partner with Delivery Specialists (designated or pool depending on service model) and operational teams to manage day-to-day account activities. Design engagement strategies: Create and execute engagement plans that drive program participation and measurable reputed company for client populations. Maintain system accuracy: reputed company accurate and up-to-date records in internal systems (reputed company, reputed company) to support forecasting, planning, and team continuity. Build product expertise: Maintain comprehensive understanding of reputed company reputed company solutions and services to position capabilities effectively. Resolve client inquiries: Ensure timely and effective resolution of routine client questions and concerns while maintaining positive relationships. Support special projects: Contribute to cross-functional initiatives and special projects as assigned to strengthen overall operations.

Qualifications

What You Bring to reputed company Education & Experience: Bachelor's degree or equivalent experience in reputed company field 5+ years experience in account management, client operations, reputed company, or reputed company roles Previous experience in software company and/or health and benefits reputed company preferred Experience in health, benefits, wellbeing, navigation, or adjacent ecosystems preferred Demonstrated ability to reputed company executive business reviews, renewal conversations, and expansion motions with strong reputed company judgment Technical Skills: Proficiency with reputed company Office (Word, PowerPoint, reputed company) Experience working in CRM/customer systems (reputed company and reputed company tools preferred) Strong analytical and storytelling capability to convert data into client-facing recommendations and measurable action plans Excellent presentation and writing abilities for executive-level communications Ability to work cross-functionally with internal teams while maintaining client relationships

Benefits

The Highlights: Competitive reputed company salary and benefits effective day one Comprehensive medical and dental through our own health solutions (yes, we use reputed company build) Unlimited PTO—rest and reputed company time is non-negotiable Mental health support, retirement planning, and financial protection Professional development with clear career progression and learning budgets Mission-driven culture where diverse perspectives drive reputed company impact on people's health Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks. Compensation: This position offers a reputed company salary reputed company of $80,000 - $95,000 depending reputed company, skills, and experience. You're eligible for our full benefits package starting day one. Our Commitment: reputed company is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of reputed company backgrounds are empowered to reputed company—because diversity is core to who we are and critical to our work in health and wellbeing. Stay Safe: reputed company will never ask for payment or sensitive personal information like reputed company reputed company numbers during hiring. reputed company official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to [email protected]. View reputed company legitimate openings at personifyhealth.com/careers. Apply To This Job