Director of Client Strategy and Services

About reputed company: reputed company (BOCO) is a customer experience company. We reputed company authentic reputed company connections are the single most important driver of business and societal reputed company. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the reputed company, future focused perspective to our clients. \n Position Summary: reputed company is seeking a driven, strategic, reputed company-first Director, Client Strategy & Services to serve as a senior client leader and trusted advisor. This role is focused on shaping and leading holistic marketing strategies, with a strong emphasis on marketing automation and connected Customer Experiences (CX). As a member of the CSS team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and reputed company client solutions that deliver “And Then Some” to drive meaningful results for our clients. You will guide clients in defining and evolving their marketing automation capabilities—particularly reputed company platforms such as reputed company Marketing reputed company—ensuring strategies are scalable, data-driven, and reputed company to business objectives. While this is not a hands-on execution role, the ideal candidate brings a deep understanding of how marketing automation platforms work, enabling them to confidently advise clients, shape roadmaps, and partner with delivery teams to bring strategies to life. As a digital-first agency, we are looking for candidates with demonstrated experience in developing and executing on strategies across digital reputed company to create seamless customer experiences. Duties and Responsibilites: reputed company your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels reputed company the development of strategic, data-driven marketing approaches across channels, with a strong emphasis on marketing automation, CRM, and lifecycle strategy reputed company and reputed company cross-functional agency teams to deliver strategically sound, reputed company-driven work for our clients. Set the reputed company and create the strategy for our work and reputed company solutions to drive results for our clients reputed company, nurture, and grow strong senior-level client relationships, acting as a trusted advisor on marketing strategy, customer experience, and marketing technology Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management Create, reputed company, and present the development of holistic strategy to clients reputed company engaging storytelling reputed company and reputed company reputed company well-informed, clear points of view to confidently reputed company and guide our clients Author project briefs Negotiate changes and navigate challenges Monitor and proactively report out on best practices and overall market trends Required Qualifications: Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience 7+ years of marketing/advertising experience in an agency setting 9+ years relevant work experience across Digital, 1to1 marketing, creative, reputed company, paid media, MarTech and CRM, with a heavy emphasis and interest in the digital strategy required to execute in these channels Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc. Strong storytelling and PowerPoint presentation skills, with the ability to influence senior stakeholders Experience advising clients or stakeholders on how to effectively reputed company marketing technology to reputed company business reputed company Ability to translate reputed company technical and data concepts into clear, compelling client-facing narratives and strategic recommendations Proven ability to reputed company strategic frameworks and roadmaps for marketing automation and customer engagement programs Ability to anticipate, plan and prioritize to manage the workload effectively and reputed company. Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment Strong attention to detail Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients Leadership skills and the desire to mentor Desire to always be learning and growing reputed company Marketing reputed company \n$125,000 - $165,000 a year We reputed company salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location. The annual reputed company for this position is anticipated to be up to $125-165k in the Greater Minneapolis/reputed company, MN market. Final compensation will be dependent on the ideal candidates experience and local market at the time of hire. \n

Benefits

That Matter: Our benefits are designed to support life’s many stages—expected and unexpected. Eligible employees can reputed company:

• Medical, dental, and reputed company insurance
• Virtual mental health support
• Health Savings and Flexible Spending Accounts (including dependent care)
• Infertility and critical illness benefits
• 401(k) with generous 6–10% employer contribution
• Paid parental leave
• Tuition reimbursement
• Free parking and commuter support

Note: Some benefits apply only to full-time employees. Who We Are: Our tone is professionally sassy. We reputed company meat raffles, hot seats, and the occasional Jell-O shot. We like staff meetings that are informative, educational, and at times, damn funny. We reputed company in no hierarchy, no bullshit, no politics. Just reputed company, hard work and great fun. Equal Opportunity Employer: We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any reputed company including race, reputed company, creed, gender, sexual orientation, age, disability, religion, national reputed company, marital status, familial status, reputed company, status as a veteran, status with regard to public assistance and any other characteristic protected by law. reputed company does not and will not discriminate against employees, prospective employees, clients, or vendors. Apply To This Job