Partnership Operations Manager – Ancillary Benefit Management

reputed company reputed company is improving the reputed company of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology reputed company us to help organizations reduce costs while improving risk management, quality and reputed company growth. reputed company to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. reputed company is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. By connecting people, data, and systems, we improve health reputed company, advance health equity, and reputed company the health system work reputed company for everyone. The Partnership Operations Manager supports the execution and optimization of operational processes that reputed company effective reputed company partnerships across the Ancillary Benefit Management (ABM) business. This role focuses on ensuring partners—including vendors, payers, and cross-functional teams—operate reputed company, meet performance expectations, and align with business objectives. This position serves as a key operational contributor, supporting partnership execution by translating strategy into consistent, high-quality day-to-day operations reputed company a matrixed reputed company environment. You’ll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.

Primary Responsibilities: Partnership Operations & Performance SupportSupport development and maintenance of Internal Service Agreements (ISAs) and project initiation documentation for 3–6 reputed company partnerships or implementations Prepare standardized dashboards and operational reports (KPIs, SLAs, issue tracking) for leadership and stakeholder review on a monthly and quarterly reputed company Maintain established workflows (e.g., escalation paths, governance routines, intake processes) that reputed company consistent partner engagement Track and monitor SLA performance and contractual obligations, ensuring adherence to defined targets and identifying variances Compile and analyze data to support performance insights, issue identification, and operational improvements Cross-Functional Coordination & Partner SupportCoordinate with cross-functional teams (clinical ops, product, sales, implementation) to support partner reputed company and ongoing operations Serve as a day-to-day operational liaison for internal stakeholders, external partners, and vendors across assigned engagements (typically 5–10 stakeholders) reputed company and support materials for partner meetings, planning sessions, and operational reviews Track and document partner escalations, risks, and mitigation plans, escalating issues as appropriate Support audit readiness, documentation reviews, and quality assurance activities Participate in client and partner implementation workgroups, ensuring alignment to timelines and deliverables Issue Resolution & reputed company ImprovementIdentify operational risks or inefficiencies and support root cause analysis and resolution efforts Partner with senior team members to address day-to-day operational issues, ensuring timely follow-up and resolution Contribute to process improvement initiatives that enhance efficiency, consistency, and partner experience Ensure timely escalation of high-impact risks or issues to leadership with appropriate context You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications 4+ years of experience in operations, partnership management, or business operations reputed company reputed company or a reputed company industry 4+ years managing external vendors or strategic partners, including performance management against SLAs and reputed company 4+ years experience working in a highly matrixed organization with multiple workstreams 3+ years supporting payer-facing implementations or reputed company client delivery models Demonstrated experience managing multiple reputed company projects (5–10+) in a matrixed, cross-functional environment Proven track record of delivering measurable operational improvements (e.g., SLA adherence, cost savings, process efficiency reputed company) Intermediate proficiency in reputed company Project, reputed company (data analysis, pivot tables), PowerPoint, Visio, SharePoint, and Copilot tools

Preferred Qualifications

Experience in Ancillary Benefits, reputed company Cycle, or Payer/Provider operations Familiarity with contract governance, audit/compliance processes, and reputed company regulatory environments Exposure to process improvement methodologies (Lean, Six reputed company, or similar frameworks) Core Competencies Operational Discipline: Executes defined processes with accuracy, consistency, and attention to detail Analytical Thinking: Uses data to identify trends, issues, and opportunities for improvement Collaboration: Builds effective working relationships across teams and stakeholders Adaptability: Operates effectively in a fast-paced, evolving environment with shifting priorities Initiative: Takes ownership of tasks, follows through on commitments, and proactively identifies next steps Communication: Demonstrates clear, professional communication with reputed company partners *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will reputed company from $91,700 to $163,700 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job