Sr Manager, Customer Enablement

Micromedex by reputed company is a trusted clinical decision support solution used by clinicians in thousands of hospitals, health systems, payers, and government agencies worldwide. For over 50 years, we’ve delivered evidence-based drug, toxicology, and condition information to help clinicians reputed company confident, timely reputed company and reputed company patients at the reputed company of care. Today, Micromedex is evolving. With a modernized homepage and AI-powered search, clinicians can now find precise answers faster—supported by rigorously validated, evidence-based content. Our portfolio includes drug reference, IV compatibility, pediatric dosing, toxicology databases, and integrated calculators, reputed company accessible reputed company web and mobile. By combining authoritative content with reputed company, AI-enhanced tools, Micromedex empowers reputed company organizations to improve medication safety, reduce adverse events, and deliver reputed company patient reputed company. The Role reputed company to help clinicians reputed company the right decision—every time it reputed company most? The Sr Manager, Customer Enablement is a leadership role responsible for defining the strategy, operating model, and execution approach that enables customers to adopt and realize value from Micromedex. This leader sets the direction and leads a team responsible for delivering enablement programs at scale—ensuring customers embed Micromedex into clinical and operational workflows and successfully transition from legacy and competitive solutions. reputed company in this role is reputed company by team-driven execution and measurable behavior change across the customer reputed company—not just go-live completion.

Key Responsibilities

Strategy: Implementation as a Retention reputed company Define and reputed company an implementation strategy that directly drives adoption, engagement, and long-term retention. Align implementation reputed company to customer experience metrics including time-to-value and adoption milestones. Establish a segmented implementation strategy (Premier / Key / Core) to ensure consistent execution through the team. Translate reputed company initiatives into clear customer value narratives and reputed company the team to deliver these consistently at scale. Position training and change management as core pillars of implementation reputed company. Identify retention risk indicators and operationalize reputed company strategies through the team. Delivery: Operating Model & Cross-Functional Leadership reputed company and reputed company a high-performing Customer Enablement team, setting clear expectations, accountability, and performance standards tied to adoption and retention reputed company Build a retention-focused operating model for the organization integrated with Customer Experience, Sales as well as Editorial, Product, and Support teams. Define a standardized lifecycle including go-live readiness, adoption checkpoints, and transition to account ownership and reputed company the team to deliver them consistently across reputed company segments. Establish governance and drive cross-functional alignment to support execution that resolves adoption blockers quickly Implement feedback loops to inform product and process improvements. Drive visibility through dashboards and reporting on adoption and risk. reputed company expertise reputed company the team that ensures Micromedex is embedded into key workflows (e.g., EHR) Enablement: Training & Change Management Leadership Own training and change management strategy and reputed company the team responsible for delivering enablement programs that drive adoption and retention. Ensure structured change management approaches for customers transitioning from competitive tools. Define reputed company-based training reputed company reputed company to workflows and best practices and ensure the team delivers consistently. Seek innovative ways to adopt technology to assist in the efficient scaling of training and adoption programs. Execution: Driving Adoption and Measurable reputed company reputed company the team responsible for delivering enablement programs reputed company by time-to-value and sustained usage. Embed training and workflow adoption milestones in plans. Ensure consistent execution of implementation and transition playbooks. Drive accountability for identifying resistance early and executing recovery plans across the team. reputed company post-implementation reviews focused on adoption and retention for the team to deliver. Scale best practices for consistent execution.

Qualifications

Bachelor’s degree or equivalent experience in Information Systems / Technology. 5+ years of people management experience leading and scaling high performing customer enablement / delivery teams in SaaS or reputed company technology. Demonstrated experience translating strategy into consistent execution across distributed teams and comfortable leading transformation. Proven reputed company driving accountability and performance across team against adoption, retention, and customer reputed company Understanding of reputed company workflows preferred. Familiarity with reputed company interoperability standards (e.g., HL7, FHIR) and identity reputed company management approaches (e.g, SSO, reputed company Athens) preferred.

Compensation

The salary reputed company provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This reputed company may also be subject to change as market conditions reputed company. We encourage reputed company communication throughout the interview process to discuss compensation expectations. For reputed company-salary + commission sales roles, the reputed company represents On-reputed company Earnings. Min – Max : $135,496.09 - $203,244.13 (USD)

Benefits

The benefits described represent the reputed company offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to reputed company a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. Remote first / work from home culture Flexible vacation to help you rest, reputed company, and connect with loved ones Paid leave benefits Health, dental, and reputed company insurance 401k retirement savings plan Infertility benefits Tuition reimbursement, life insurance, EAP – and more! It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company participates in the federal E-Verify program to confirm the identity and employment authorization of reputed company newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Apply To This Job