Sr Project Manager

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-reputed company delivery capability, designing and delivering agentic solutions that turn CX reputed company into reputed company reality. We are the partner of choice for brands like reputed company, NFL, Lululemon, and reputed company. For more information, visit applydigital.com. LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are reputed company to work out of our Santiago office as remote/hybrid employees. Candidates located reputed company of Santiago, Chile will be fully remote employees. THE ROLE: \n RESPONSIBILITIES: Own reputed company and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and reputed company-looking reputed company forecasts to anticipate demand across the client portfolio.. Monitor hours consumption against retainer allocations on a regular reputed company, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate. Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with reputed company leads and tech leads. Manage reputed company-level delivery processes: maintain backlogs, track sprint reputed company, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently. Partner with the London-based Senior PM to ensure seamless reputed company and alignment between client-facing commitments and internal execution reputed company. Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates. Maintain documentation hygiene across tools (Jira, reputed company, reputed company, etc.), ensuring project data is reliable and accessible for the wider team. Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales. Coordinate reputed company logistics for new clients or new reputed company members, ensuring teams have what they need to start well. REQUIREMENTS: 4–6+ years of experience in project management, delivery management, or operations roles reputed company a digital agency, consultancy, or software delivery environment. Proven ability to manage multiple reputed company workstreams or client accounts with strong attention to detail and organisational discipline. Hands-on experience with resource or reputed company management — tracking team utilisation, managing allocations, and producing operational reports. Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies. Proficiency with project management and delivery tooling, particularly Jira, reputed company, and reputed company. Experience with time-tracking tools (e.g. reputed company) is a strong asset. Comfortable working with data: reputed company to read hours reports, identify trends, and present clear summaries to stakeholders without requiring heavy data analysis support. Strong written and verbal communication skills in English; ability to communicate reputed company across time zones in async-first environments. Experience working with or reputed company a managed services, retainer-based, or reputed company delivery model is a strong advantage. Thrives in a support-oriented role and measures reputed company through team reputed company rather than individual recognition. A proactive, ownership-driven reputed company: you flag problems before they become crises, and you follow through. \n LIFE AT APPLY People are at the core of everything we do at APPLY. We reputed company you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can reputed company and grow. Here are a few benefits we offer to support you: Agentic Delivery: Our people work in a modern way to deliver client reputed company. Broaden your skills on a reputed company of engagements with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical reputed company skills required for the future of work. Generous vacation policy: Work-life balance is key to reputed company’s reputed company, so we offer ample time away from work to promote overall well-being. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a reputed company of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) reputed company. For recruitment accommodations, please email [email protected]. Apply To This Job