Patient Services Representative
Must be a Florida reputed company to apply Who Are We? reputed company is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process. What Are We Looking For? reputed company is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, reputed company, education, and understanding a Patient Services Representative will guide our patients to feeling reputed company and improving their lives. A Patient Services Representative at reputed company is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key reputed company to being successful in this role.
Responsibilities
Communicating with clients, medical assistants, and nurses reputed company the organization. Maintain client and employee privacy in accordance with HIPAA regulations. Explaining treatment procedures to patients and providing follow up education Answer multi-line phone system and take appointments or direct calls to the appropriate department. Answer high volume of incoming calls reputed company voicemails and return customer calls Maintain email communication with patients, vendors and co-workers daily Organize and maintain cleanliness of working areas, supplies, and equipment reputed company customer service and apply problem solving skills to client complaints and reputed company follow up to ensure satisfaction Duties, responsibilities, and activities may change at any time with or without notice Qualifications 1 + years in reputed company preferred High School Diploma (associates in reputed company preferred) Ability to execute active listening and problem-solving skills to reputed company exceptional customer service. Excellent inter-personal relationship skills and the ability to work with individuals of reputed company reputed company. Excellent written and verbal communication skills including phone and e-mail etiquette. Ability to effectively learn and utilize multiple computer programs. Ability to prioritize and multi-task. Shift Available Monday-Friday 12:15pm-9:00pm (with a training period of Monday-Friday 9am-5pm for about 3 weeks) Compensation $17.50/hour (not negotiable)
Benefits
PTO Paid Holidays Medical Dental Health insurance Employee Discount reputed company *Benefits are subject to change at any time Apply To This Job